Sheilia Brown
Fredericksburg
Summary
Dynamic leader with extensive experience at Sevita - Good Neighbor, excelling in program management and compliance. Proven track record in budget management and crisis intervention, fostering a compassionate environment for individuals with developmental disabilities. Skilled in data analytics and team building, ensuring high-quality care and operational excellence.
Overview
21
21
years of professional experience
Work History
Residential Group Home Manager
Rappahannock Area Community Services Board (RACSB)
02.2023 - Current
- The Group Home Manager is responsible for overseeing the daily operations of a group home, ensuring the delivery of high-quality care and services to individuals residing in the facility.
- This role involves managing staff, maintaining compliance with regulations, providing leadership and support, and fostering a safe, respectful, and supportive environment for residents.
- Key Responsibilities: Operational Oversight: Manage all aspects of group home operations, including staffing, budget, and resource allocation.
- Ensure the home operates efficiently, following all regulatory and organizational standards (Person centered approach) to all ISP's and quarters.
- Staff Management: Recruit, train, supervise, and evaluate group home staff. Provide mentorship and foster a positive working environment. Coordinate staff schedules to ensure adequate coverage.
- Resident Care: Ensure residents receive the necessary care, support, and services as outlined in their individual care plans. Monitor the health, well-being, and progress of residents, addressing any concerns promptly.
- Compliance & Regulations: Ensure the group home is compliant with all federal, state, and local regulations, including health and safety codes. Maintain proper documentation and records for audits, licensing, and regulatory inspections.
- Budget & Financial Management: Manage the group home's budget, ensuring that expenses are within allocated limits while maintaining the quality of care and services. Track and report on expenditures, including supplies, staff salaries, and other costs.
- Communication & Reporting: Serve as the primary point of contact for family members, guardians, and outside service providers. Communicate effectively with all stakeholders, including staff, residents, and external agencies.
- Crisis Management: Respond to emergencies or crises, providing guidance and support to staff and residents. Develop and implement crisis intervention plans when necessary.
- Program Development: Assist in the development and implementation of programs to enhance residents' quality of life, such as recreational activities, educational programs, or social services.
- Quality Assurance: Conduct regular evaluations and assessments of group home operations and resident progress. Implement improvements as needed to maintain a high standard of care.
Area Director
Sevita - Good Neighbor
Richmond
09.2020 - 01.2023
- Area Director is responsible for overseeing 4 to 5 program directors in the assigned Regional area.
- Direct supervision and management.
- The AD is responsible for overseeing a total of 12 to 17 Residential group homes and Day services.
- The AD is responsible for developing placement for IDD/DD waiver recipients and intake in the area assigned to provide direct supervision to the Program directors to ensure operations of all programs run daily according to DBHDS guidelines.
- Area Director is to ensure that the quality standard is made within DBHDS compliance and human rights.
- Also responsible for managing finances, working with the development team to establish correct placement.
- Oversight on staff trainings working with the recruiting team for compliance.
- Very proficient in WaMS, CHRIS reporting and checking on data entry to ensure all individuals have proper daily documentation oversight.
- Area Director is also responsible for intake and discharge implementation.
- Budgeting the area in procurement with sales and distribution.
- Also experienced with multiple medical billing systems and documentation systems ICD-9 experience.
IDD Regional Management
Good Neighbor
Fredericksburg
11.2019 - 09.2020
- The Residential Regional Manager is responsible for the coordination and implementation of all services offered in the residential program.
- This position requires supervision to 6 to 8 program managers and the day-to-day operations of six to a group homes.
- The manager exhibits a professional demeanor with all community and agency contacts.
- The Manager ensures that the services provided are the most compassionate and least restrictive community based care for individuals to ensure the highest possible quality of life.
- Complete ISP entry in WaMS and person centered reviews.
- Also completing capital CHRIS report within the 24 hours of incident.
Residential Supervisor
Good Neighbor Community Services
Richmond
04.2017 - 11.2019
- Provide direct care to individuals with intellectual disabilities.
- I support with medical appointments and home and out of home activities.
- Quarterly plans service plans assist individuals in day-to-day needs.
- Ensure residents receive the necessary care, support, and services as outlined in their individual care plans.
- Monitor the health, well-being, and progress of residents, addressing any concerns promptly.
- Manage all aspects of group home operations, including staffing, budget, and resource allocation.
- Ensure the home operates efficiently, following all regulatory and organizational standards.
- Recruit, train, supervise, and evaluate group home staff.
- Provide mentorship and foster a positive working environment.
- Coordinate staff schedules to ensure adequate coverage.
Senior Program Manager
Outreach Residential
Richmond
11.2004 - 04.2017
- Provide Direct Care and support to Adult individuals.
- Advanced person centered training.
- ISP planning.
- Assist with meeting ISP requirements.
- Administering Medications and assisting with ADL's and provide as much assistance as needed to complete everyday living need.
- Attend physician appointments, Scheduling appointments and book keeping all clerical.
Direct Support Professional II
Community Residences
Chantilly
03.2008 - 04.2015
- (Part-Time) RVA Group Home setting for MR, and Med waiver Clients, assist clients with adl's and medication assistance.
- Care and respect the clients creating a normal living environment.
- Daily Client ISP's and Progress notes.
- Complete daily documentation on consumer's behavior plan and habilitation books.
Education
Bachelor of Science - Medical Laboratory Science
Axia University
Phoenix, AZ05-2007
High school diploma -
High School
New YorkSkills
- Medical coding
- Microsoft Word
- Google Suite
- Microsoft Project
- Calendar management
- Human resources
- Emotional intelligence in HR leadership
- Administrative experience
- Professional networking
- Workers' compensation
- Industrial equipment troubleshooting
- Resident's rights
- Data analytics
- Windows
- Social work
- Database management
- Crisis management
- Care facility emergency preparedness
- Report writing
- SharePoint
- Computer networking
- Electrical maintenance
- Intellectual disabilities support
- Operations
- Business requirements
- Writing skills
- Clerical experience
- Care facility supply management
- Information management
- Recruiting
- Quality audits
- Experience with individuals with trauma-related disorders
- Strategic Planning
- Healthcare team management
- Patient assessment
- ICD-9
- Microsoft Access
- Community engagement
- Documentation review
- Managing budgets in a finance role
- Experience with individuals with neurodevelopmental disorders
- Rehabilitation center experience
- Care facility infection control
- Productivity software
- Medical Coding
- Experience with individuals with cognitive disabilities
- Adults with developmental disabilities
- Continuous quality improvement
- Medication management
- Pharmaceutical and medical sales experience
- Program Management
- Care plans
- Team building
- Root cause analysis
- Data analysis skills
- QuickBooks
- Analysis skills
- Office experience
- Efficiently processing insurance claims
- Business development
- Financial services
- Nursing
- Management
- Electronic health records management
- Supervising experience
- Financial auditing
- Working with people with disabilities
- Microsoft Outlook
- Filing
- Intake
- Memory care
- Customer support
- Facilities management
- Employee orientation
- Medication Administration
- Team leadership
- Data reporting
- Case Management
- Quality assurance
- Public relations
- Regulatory compliance
- Interviewing
- Business Management
- Geriatrics
- Team Management
- Customer service
- Experience with individuals with mental health conditions
- Medical records
- Legal administrative experience
- Experience with individuals with substance use disorders
- Microsoft Excel
- Organizational skills
- Workers' compensation law
- Computer skills
- Conflict resolution
- Substance abuse
- Communication skills
- Senior leadership
- Healthcare management
- Policy & process development
- Microsoft Teams
- Adobe Acrobat
- Time management
- Residential life
- Negotiation
- Interpersonal skills
- Customer relationship management
- Contracts
- Microsoft Powerpoint
- ICD coding
- Medicaid regulations
- Databases
- Project Planning
- Quality Assurance
- Electrical systems
- Medical Terminology
- Electrical equipment repair
- Relationship management
- Long-term care regulations
- Working with geriatric patients
- Medical Records
- Hospitality
- Budget management in healthcare
Timeline
Residential Group Home Manager
Rappahannock Area Community Services Board (RACSB)
02.2023 - Current
Area Director
Sevita - Good Neighbor
09.2020 - 01.2023
IDD Regional Management
Good Neighbor
11.2019 - 09.2020
Residential Supervisor
Good Neighbor Community Services
04.2017 - 11.2019
Direct Support Professional II
Community Residences
03.2008 - 04.2015
Senior Program Manager
Outreach Residential
11.2004 - 04.2017
Bachelor of Science - Medical Laboratory Science
Axia University
High school diploma -
High School