Shelby Anderson

• Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
• Responsible for crafted special drinks and cocktail menu items, including seasonal offerings.
• Described drink flavors and taste profiles to customers to help with ordering decisions.
• Developed creative bar menus and drink recipes by researching emerging industry trends.
• Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Trained new bartenders on company policies, drink recipes, drink preparation, product promotion, garnish preparation, sanitation protocol, and customer service best practices to maintain consistent performance across the team.
• Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
• Responsible for creating new hire training additions to training regime.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

+ Consistently awarded number one employee for Google 5-star reviews, single-handedly moving the restaurant from 4.5 to 4.7 stars. +

• Remained calm and poised during busy periods, promoting great customer service to guests.
• Displayed and retained extensive knowledge of liquors, wines, and entrees.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Resolved customer complaints in a professional manner.
• Managed bar area, cocktail design, and menu while handling inventory, regulation compliance, and customer relationships.
• Managed cash drawer at the end of each shift ensuring accuracy of funds received.
• Made friendly conversation with customers to provide an enjoyable bar experience.
• Adhered to state regulations regarding serving alcohol responsibly.
• Measured and mixed house ingredients to prepare both custom and menu drink orders.
• Developed good working relationships with fellow employees through effective communication.
• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
• Upsold customers from shelf to premium brands to help boost sales.

• Maintained a perfect 5-star rating on Etsy shops since opening in 2019.
• Oversaw product design, print design, and marketing collateral from concept to completion.
• Created personalized portfolio designs according to rigorous client specifications.
• Designed new on-brand visual elements to effectively convey concepts and messaging.
• Worked with customers to present mockups and collect information for adjustments.
• Improved company’s quality and productivity by streamlining systems and processes.
• Implemented new technologies into the business model to streamline processes.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Kept records for production, inventory, income, and expenses.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Generated ideas for new products or services based on market needs assessments.
• Managed daily operations such as sales transactions, accounts receivable, accounts payable, shipping, and receiving functions.

• Organized and performed the educational needs of 2 children; consistently keeping ahead of and outsourcing Board of Education requirements for peer age groups.
• Completed all administrative work and managed all household accounts with precision.
• Achieved cost-savings by developing functional solutions to problems.
• Kept detailed records of all expenses related to running the house and business.
• Trained family members to adhere to a strict financial plan, directly leading to immense growth in both quality of life and assets for the home.
• Maintained an inventory of supplies necessary for daily, weekly, and yearly operations of the house.
• Performed maintenance tasks such as painting, drywall, appliance repair, and carpentry work.
• Followed standard infection control protocols to avoid illness or contamination.

NOTE: Took a short break from professional work to save on daycare costs, thus this work experience contains duplicate experience.