Shelby Cockran
Stafford
Summary
Dynamic professional with a strong background in customer service and employee training, honed at Chick-fil-A. Proven ability to enhance team collaboration and achieve sales goals while maintaining high standards in food preparation. Skilled in cash register operations, delivering exceptional service that fosters customer loyalty.
Overview
2
2
years of professional experience
Work History
Cook
Gauntlet Golf Club
Stafford
02.2025 - Current
- Prepared diverse menu items according to club standards and member preferences.
- Maintained kitchen cleanliness by following sanitation and safety procedures.
- Collaborated with team members to ensure efficient meal service during busy hours.
Sales Associate
Old Navy
Stafford
08.2024 - 02.2025
- Assisted customers in selecting merchandise and provided product knowledge.
- Processed transactions accurately at the cash register.
- Collaborated with team members to achieve sales goals and improve customer service.
- Handled customer inquiries and resolved issues in a friendly manner.
- Greeted customers and provided exceptional customer service.
Cashier Trainer
Chick-fil-A
Stafford
09.2023 - 08.2024
- Trained new cashiers on register operations and customer service protocols.
- Provided ongoing support to cashiers, addressing questions and resolving issues promptly.
- Implemented training materials that aligned with Chick-fil-A's service excellence goals.
Education
High School Diploma -
Colonial Forge High School
Stafford05-2025
Skills
- Customer service
- Employee training
- Food preparation
- Time management
- Team collaboration
- Sales support
- Cash register operation
Languages
ASL
Limited
Timeline
Cook
Gauntlet Golf Club
02.2025 - Current
Sales Associate
Old Navy
08.2024 - 02.2025
Cashier Trainer
Chick-fil-A
09.2023 - 08.2024
High School Diploma -
Colonial Forge High School
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