SH E L B Y H U G H E S
Henrico
Summary
Compassionate and dedicated, this prospective employee is eager to apply school knowledge to the current workforce. With years of honing customer service skills and academic curriculums, the focus is on transferring and adapting learning to real-world experiences with people. Recently graduated from VCU with a Bachelor of Science in Psychology, along with minors in Women/Gender Studies and English, there is a deep understanding of the influence of emotions and experiences on actions. Helping others, even by being an ear in frustrating moments, brings a great sense of accomplishment. In addition to academic and customer service experience, there is a unique outlook gained from encountering sensitive and traumatic situations. Now seeking a profession that will enhance skills and provide opportunities for career growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate
Ups Store
11.2024 - 02.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Behavior Technician
Centria Autism
05.2024 - 06.2024
- Attended Zoom Training
- Aced RBT Certification Test
Barista
Starbucks
10.2017 - 07.2018
- Crafted coffee beverages
- Maintained an efficient workflow by restocking supplies as needed throughout the day.
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
Crew Member-Baker-Shift Leader
Einstein Bros. Bagels
11.2016 - 08.2017
- Took customers' orders and wrote ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
- Packaged and labeled to-go and delivery orders for pickup.
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment.
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Utilized problem-solving skills when resolving conflicts among team members or customers.
- Notified kitchen personnel of shortages and special orders.
Crew Member
Sheetz
11.2015 - 07.2016
- Served food, beverages and desserts to customers in such settings as take-out counters of restaurants and lunchrooms, business and industrial establishments, hotel rooms, and cars.
- Prepared food items following established recipes and safety guidelines.
- Handled customer complaints in a professional and courteous manner.
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination.
- Cross-trained in multiple positions within the store as needed.
- Accepted payment from customers and made change as necessary.
Skate Crew Member
Skateland
07.2015 - 11.2015
- Handled customer complaints in a professional and courteous manner.
- Monitored and ordered supplies and food items and restocked as necessary to maintain inventory.
- Counted money in cash drawers and calculated customer tips after shifts.
Cafe Worker
Barnes and Noble
01.2014 - 08.2014
- Investigated and resolved complaints concerning food quality and service.
- Selected food items from serving or storage areas and placed in dishes, on serving trays, or in take-out bags.
- Demonstrated ability to work independently with minimal supervision as well as part of a team environment.
- Prepared coffee drinks quickly and accurately according to company recipes or customer specifications.
- Optimized daily productivity through effective time management techniques.
- Cleaned and sanitized workstations, counters, steam tables and other equipment.
- Wrapped menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Filing Clerk
Sheehy Nissan
04.2013 - 01.2014
- Ensured all records were kept up to date with the most current information.
- Processed confidential paperwork with discretion and professionalism.
- Eliminated outdated or unnecessary materials by destroying or transferring to inactive storage.
- Sorted or classified information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Sales Associate (Seasonal)
Party City
10.2013 - 11.2013
- Provided excellent customer services during peak Halloween season.
- Responsible for maintaining store standards with merchandise and store displays.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Helped customers find and select products.
Education
Bachelor's Degree - Social Science in Psychology
Virginia Commonwealth University
01.2005
Diploma - General Education
Freeman High School
Associate of Applied Science - Legal Systems and Administration
Hermitage Technical Center
Associate's Degree - Social Sciences
J Sargeant Reynolds Community College
01.2005
Skills
- Microsoft Office
- Customer Service
- Filing
- Telephone Skills
- Barista
- Coffee
- POS
- CPR Certification
- Friendly and outgoing
- Cleanliness
- Cash Handling
- Exceptional customer service
Certification
First Aid/CPR
Timeline
Associate
Ups Store
11.2024 - 02.2025
Behavior Technician
Centria Autism
05.2024 - 06.2024
Barista
Starbucks
10.2017 - 07.2018
Crew Member-Baker-Shift Leader
Einstein Bros. Bagels
11.2016 - 08.2017
Crew Member
Sheetz
11.2015 - 07.2016
Skate Crew Member
Skateland
07.2015 - 11.2015
Cafe Worker
Barnes and Noble
01.2014 - 08.2014
Sales Associate (Seasonal)
Party City
10.2013 - 11.2013
Filing Clerk
Sheehy Nissan
04.2013 - 01.2014
Diploma - General Education
Freeman High School
Associate of Applied Science - Legal Systems and Administration
Hermitage Technical Center
Associate's Degree - Social Sciences
J Sargeant Reynolds Community College
Bachelor's Degree - Social Science in Psychology
Virginia Commonwealth University
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