Shelby Sutton
Virginia Beach
Summary
Dynamic healthcare administrator with a solid foundation in operational management and a proven track record of enhancing patient satisfaction in diverse healthcare environments. Proficient in healthcare fundamentals, medical terminology, and data management, complemented by advanced skills in Microsoft Office Suite. Strong communication and time management abilities foster team collaboration and drive project success. Committed to continuous improvement and delivering exceptional service within the healthcare sector.
Overview
7
7
years of professional experience
Work History
Shop Manager
Soloway Decor
02.2025 - Current
- Communicated with other shop managers to ensure customer satisfaction.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, new employee processing, and store opening and closing procedures.
- Weeded, paired, and packaged customers orders correctly.
Care Manager
Discovery Commons
06.2023 - 12.2024
- Aided 20 plus residents per shift with routine tasks including feeding, bathing, dressing, and exercise. Routinely monitored and recorded patient care to ensure updated information. Scheduled appointments for patients. Carefully transferred residents into beds, wheelchairs, and tables. Respected patients' privacy and dignity, upholding all company rules and regulations. By creating and maintaining a positive and responsive work environment, we raised employee retention rates by over 10 percent!
Server/Hostess
The Fountains at Bronson Place
01.2023 - 06.2023
- Greeted Residents showing empathy towards their well-being. Utilized time management to prioritize tasks in high volume while maintaining the quality of work. Rapid and adaptive to change. Organized and conducted several seminars for community residents regarding menus, seating arrangements, and the upcoming activities.
Customer Service Representative
Mister Jims Submarines Inc.
01.2019 - 01.2023
- Trained 25 new hires on company specific policies, procedures, and guidelines. Worked on the front counter serving, greeting, and preparing orders for customers in a high-volume location. Listened and resolved issues using step by step solutions. I answered hundreds of phone calls addressing customers' orders efficiently. Provided prompt customer support with a professional, friendly, and patient attitude.
Education
Bachelor of Health Administration -
Old Dominion University
Norfolk, VA05.2025
Great Bridge High School
Chesapeake, VA06-2025
Skills
- Team leadership and development
- Effective time prioritization
- Clear verbal and written expression
- Adaptability in dynamic settings
- Administrative coordination
- Proficient in medical terminology
- Fundamental healthcare management
- Conflict resolution strategies
- Confident speaking abilities
Timeline
Shop Manager
Soloway Decor
02.2025 - Current
Care Manager
Discovery Commons
06.2023 - 12.2024
Server/Hostess
The Fountains at Bronson Place
01.2023 - 06.2023
Customer Service Representative
Mister Jims Submarines Inc.
01.2019 - 01.2023
Bachelor of Health Administration -
Old Dominion University
Great Bridge High School
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