Sheldon Grant
Fredericksburg
Summary
Professional with strong background in claims management, equipped with critical skills in conflict resolution, policy interpretation, and customer service. Adept at collaborating with team members to ensure seamless operations and achieving results. Reliable and adaptable, capable of meeting evolving organizational needs with focus on delivering high-quality outcomes.
Overview
9
9
years of professional experience
Work History
Integrated Claims Specialist
GEICO
06.2023 - 02.2025
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Achieved a Customer Service Satisfaction score of 100% per GEICO's most recent Performance Appraisal
Claims Service Representative
GEICO
05.2019 - 05.2023
- Recognized as top 10% in the company (Chairman's Club) on 08/29/2023
- Served as liaison between clients, adjusters, and other parties involved in the claims process to facilitate effective communication and timely resolutions.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Carried out administrative tasks by communicating with interested parties, determining liability and verifying documents.
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.
MASS Appliance Associate
BEST BUY
08.2016 - 05.2019
- Collaborated with sales team to develop targeted promotions, increasing product visibility and sales performance.
- Attended industry trade shows to stay current on the latest trends and technologies in the appliance sector, enhancing product knowledge base for better customer service.
- Processed warranty claims efficiently, ensuring timely resolution for customers'' concerns.
- Developed strong relationships with suppliers, negotiating favorable terms that benefited both parties.
- Coordinated delivery schedules and installation services for customers, ensuring seamless purchasing experiences from start to finish.
Assistant Store Manager
GAMESTOP
10.2015 - 01.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Completed Coursework Towards Business Management Degree - Business Administration
PENNSYLVANIA COLLEGE OF TECHNOLOGY
Williamsport, PASkills
- Liability Investigations
- Claims processing
- Claims investigation
- Complex claims consulting
- File Management
- Data Analysis
- Team Collaboration
- Problem-solving
Timeline
Integrated Claims Specialist
GEICO
06.2023 - 02.2025
Claims Service Representative
GEICO
05.2019 - 05.2023
MASS Appliance Associate
BEST BUY
08.2016 - 05.2019
Assistant Store Manager
GAMESTOP
10.2015 - 01.2016
Completed Coursework Towards Business Management Degree - Business Administration
PENNSYLVANIA COLLEGE OF TECHNOLOGY
Similar Profiles
Derwin Dhas GDerwin Dhas G
Senior Engineer at GeicoSenior Engineer at Geico
Oona MooreOona Moore
Insurance Claims Representative at GEICOInsurance Claims Representative at GEICO
John DavilaJohn Davila
License Claims Specialist at GEICOLicense Claims Specialist at GEICO