Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shelly Keen

Troutville

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Part-Time Center Associate

The UPS Store-Daleville, VA
10.2024 - 01.2025
  • Process packages to ship for customers; send faxes and emails; bind or pad products for customers; use Microsoft word, excel, power point, etc. to design products for customers and for use in the store; make copies; pack customers merchandise to UPS standards;
  • Notary of the Public, expires 03/31/2028
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.

Manager

Edible Arrangements-Roanoke, VA
03.2022 - 09.2024
  • Led a team of 10 employees, providing guidance and support to ensure efficient operations
  • Managed daily operations, including scheduling, inventory management, and customer service
  • Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
  • Maintained high standards of quality control to ensure customer satisfaction
  • Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
  • Provided ongoing coaching and mentoring to team members, supporting their professional development
  • Resolved customer complaints or issues promptly while maintaining a positive brand image
  • Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Associate

The UPS Store-Daleville, VA
11.2020 - 09.2021
  • Process packages to ship for customers; send faxes and emails; bind or pad products for customers; use Microsoft word, excel, power point, etc. to design products for customers and for use in the store; make copies; pack customers merchandise to UPS standards;
  • Notary of the Public, expires 03/31/2022
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.

Customer Service Associate

Lowe's-Roanoke, VA
02.2020 - 10.2020
  • Assist customers with locating items within the store, process returns of unwanted or damaged items, ring up new items customers want to purchase, process online orders, process credit card payments.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered prompt service to prioritize customer needs.

Customer Service Representative

Oak Hall Cap & Gown-Roanoke, VA
07.2019 - 02.2020
  • Processed orders for schools who need graduation regalia, build and maintain current information and prices on websites, answer questions and concerns customers have about their websites and orders.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Managed timely and effective replacement of damaged or missing products.

Associate

The UPS Store-Daleville, VA
11.2017 - 07.2019
  • Process packages to ship for customers; send faxes and emails; bind or pad products for customers; use Microsoft word, excel, power point, etc. to design products for customers and for use in the store; make copies; pack customers merchandise to UPS standards;
  • Notary of the Public, expires 03/31/2022
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

High school or equivalent -

Franklin County High School
Rocky Mount, VA
06.2005

Skills

  • Organizational skills
  • Restaurant experience
  • Typing
  • Time Management (3 years)
  • Communication skills
  • Word processing
  • Windows
  • Microsoft Outlook
  • Shift management
  • Cash handling
  • Microsoft Powerpoint
  • Microsoft Office (3 years)
  • Cash register
  • Customer service
  • Administrative experience
  • Microsoft Office
  • Shift Management
  • Communication Skills (3 years)
  • Computer skills
  • Pricing
  • Management
  • CSR
  • Animal handling
  • Phone etiquette
  • Sales
  • Call Center
  • Office experience
  • Customer Service
  • Time management
  • Scheduling appointments
  • Multi-line telephones
  • Email management
  • Self motivation
  • Decision-making
  • Document scanning
  • Inventory control
  • Supply restocking
  • Teamwork and collaboration
  • Product ordering
  • Teamwork

Certification

  • Driver's License
  • Virginia Notary Public
  • October 2024 to March 2028

Timeline

Part-Time Center Associate

The UPS Store-Daleville, VA
10.2024 - 01.2025

Manager

Edible Arrangements-Roanoke, VA
03.2022 - 09.2024

Associate

The UPS Store-Daleville, VA
11.2020 - 09.2021

Customer Service Associate

Lowe's-Roanoke, VA
02.2020 - 10.2020

Customer Service Representative

Oak Hall Cap & Gown-Roanoke, VA
07.2019 - 02.2020

Associate

The UPS Store-Daleville, VA
11.2017 - 07.2019

High school or equivalent -

Franklin County High School

Similar Profiles

CREATE PROFILE
Shelly Keen