Shelly Merigold Kolofsky
Front Royal,VA
Summary
Recent phlebotomy graduate with a strong foundation in venipuncture techniques, medical terminology, and patient safety protocols. Eager to apply newly acquired skills in a collaborative environment and contribute to accurate and efficient blood sample collection.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Independent Contractor
Northwest Designs Ink
02.2014 - Current
- Oversees in-person transactions with a wide range of customers at various events
- Organizes and displays goods for maximum profit
- Maintains stocked shelves and displays that draw customers' attention to specific products
- Greets customers and inquires as to their needs and desires to learn what they're looking for to make the most informed purchase decisions
- Takes charge of the annual preparation of the store and its stock for the World and National Championships
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Teller Manager II
Citizens Bank, RBS
01.2006 - 01.2014
- Managed tellers at a Tier II branch with a diverse clientele
- Under the direction of the Branch Manager, administered oral and written disciplinary measures and created and presented performance applications
- Supervised the daily activities of tellers, responded to escalated client inquiries, and delegated duties to satisfy operational requirements
- In a busy Tier II branch, drove daily operations through cash drawer balance, counterfeit money identification, and vault cash management
- Cash was managed, and cash use forecasts were conducted to maximize availability while avoiding risk
- Supervised the teller staff by implementing operational, security, and compliance policies and procedures
- Reviewed and authorized transactions exceeding teller staff restrictions and authority levels
- Branch activities were monitored for compliance with BSA and AML, with concerns reported to the Branch Manager and monitoring Teller difference registers
- Worked with employees to coach, counsel, train, and develop them to boost production and efficiency
- Met teller referral sales objectives and actively engaged in sales campaigns
- Filed government-required reports on significant cash transactions and the selling of monetary instruments
- Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
Emergency Roadside Assistance
AAA Southern New England
01.2004 - 01.2005
- Members' calls for immediate roadside assistance were answered promptly using a priority queue
- Helped members maintain composure while I gathered and entered data, including but not limited to, details on the breakdown and the vehicles involved
Education
Certified Phlebotomy Technician
Laurel Ridge Community College
Luray, VA04-2025
Licensed Massage Therapist - undefined
Career Education Institute
Lincoln, RI01.2005
High School Diploma -
North Attleboro High School
North Attleborough, MA05.1998
Skills
- Greeting clients
- Filing system management
- Effective speaking
- Effective writing
- Working independently
- Working cooperatively
- Fast-paced environment
- Team-driven environment
- Communication
- Collaboration
- Problem-Solving
Certification
- Phlebotomy Technician- April 2025
Timeline
Independent Contractor
Northwest Designs Ink
02.2014 - Current
Teller Manager II
Citizens Bank, RBS
01.2006 - 01.2014
Emergency Roadside Assistance
AAA Southern New England
01.2004 - 01.2005
Licensed Massage Therapist - undefined
Career Education Institute
Certified Phlebotomy Technician
Laurel Ridge Community College
High School Diploma -
North Attleboro High School
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