Shelnika Jones-Mburu
Richmond
Summary
Results-driven Fleet and Operations Manager with 10+ years of progressive experience leading logistics, transportation, and distribution operations in high-volume environments. Proven track record of managing fleet performance, optimizing routing efficiency, reducing operational costs, and ensuring full DOT and OSHA compliance. Skilled in TMS/TMW systems, KPI analysis, contractor management, and team leadership. Recognized for improving operational workflows, increasing productivity, and maintaining a strong culture of safety and accountability.
Overview
5
5
years of professional experience
Work History
Fleet Manager
Cowan Systems, LLC
06.2024 - Current
- Manage daily operations of fleet drivers, ensuring high performance, safety compliance, and on-time delivery execution
- Lead driver onboarding, training, and ongoing performance management to improve retention and productivity
- Conduct regular ride-alongs, safety audits, and pre-trip inspections to ensure adherence to DOT regulations
- Analyze driver manifests and payroll data to ensure accuracy, fairness, and operational efficiency
- Utilize TMS systems to optimize route planning, reduce delays, and meet customer service expectations
- Communicate operational updates, policies, and performance expectations to drivers and leadership teams
Operations Manager
OnTrac
10.2022 - 06.2024
- Directed end-to-end logistics operations including package sortation, dispatch planning, and contractor coordination
- Managed daily volume flow, staffing levels, and operational KPIs to drive efficiency and cost control
- Developed and implemented process improvements that enhanced delivery performance and reduced delays
- Oversaw contractor relationships, ensuring service standards and compliance expectations were met
- Partnered with senior leadership on budgeting, labor planning, and operational strategy
- Led safety initiatives, reducing workplace risks and ensuring OSHA compliance
- Mentored and developed team members, improving overall workforce performance and engagement
Dispatcher
LaserShip / OnTrac
09.2021 - 10.2022
- Coordinated and assigned delivery routes to independent contractors to maximize delivery efficiency
- Monitored freight volume and aligned contractor capacity with operational demand
- Resolved real-time delivery, routing, and service issues to maintain customer satisfaction
- Generated reports and tracked performance metrics to support operational decision-making
Customer Service Representative
Apex Systems / VCU Health | Dominion Outsourcing | Eagle Tele-Services | UPS
- Provided high-volume customer support, claims handling, and shipment coordination
- Maintained accurate documentation and handled confidential information with professionalism
- Collaborated across departments to resolve service issues and improve customer experience
Education
High School Diploma -
HighlandSprings Hight School
Richmond, VA06-2007
Skills
- Fleet & Transportation Management
- Logistics & Distribution Operations
- Route Optimization & Dispatch Strategy
- DOT & OSHA Compliance
- KPI Tracking & Performance Analytics
- Driver Supervision & Retention
- Safety Programs & Risk Mitigation
- Vendor & Contractor Management
- Budgeting & Cost Control
- Process Improvement & Efficiency
Websites
Timeline
Fleet Manager
Cowan Systems, LLC
06.2024 - Current
Operations Manager
OnTrac
10.2022 - 06.2024
Dispatcher
LaserShip / OnTrac
09.2021 - 10.2022
Customer Service Representative
Apex Systems / VCU Health | Dominion Outsourcing | Eagle Tele-Services | UPS
High School Diploma -
HighlandSprings Hight School