Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shenielle Berrios Fernandez

Norfolk

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at De Rican Chef. Proven ability to enhance guest experiences through effective communication and teamwork. Adept in cash handling and safe food practices, consistently delivering high-quality service in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Server

De Rican Chef
08.2024 - Current
  • Processed transactions accurately using point-of-sale system, ensuring efficient checkout experiences.
  • Implemented feedback from customers to improve overall dining experience consistently.
  • Coordinated with management to streamline operations and optimize workflow efficiency during busy periods.
  • Served food and beverages promptly with focused attention to customer needs.

Server

La Yaroa Tropical
02.2024 - 07.2024
  • Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
  • Managed dining area to ensure cleanliness and organization throughout service shifts.
  • Collaborated with kitchen staff to facilitate timely order delivery and enhance guest satisfaction.
  • Assisted in training new team members on menu offerings and service protocols.
  • Adapted to fast-paced environment, maintaining composure during peak service hours.

Delivery Driver

DoorDash
07.2023 - 02.2024
  • Delivered packages efficiently while adhering to established safety protocols.
  • Navigated routes using GPS technology to optimize delivery times.
  • Maintained vehicle cleanliness and ensured proper maintenance checks were conducted regularly.
  • Communicated effectively with customers to confirm delivery details and address inquiries.
  • Managed time effectively to meet tight delivery schedules consistently.

Bakery Chef

Panaderia San Jose
05.2023 - 06.2023
  • Prepared a variety of baked goods, including bread, pastries, and cakes, ensuring quality standards.
  • Operated commercial ovens and mixers to produce consistent products efficiently.
  • Maintained clean and organized workstations to comply with health and safety regulations.
  • Assisted in inventory management by tracking ingredient levels and reporting shortages.
  • Collaborated with team members to meet production deadlines during peak hours.
  • Trained new employees on proper baking techniques, equipment use, and ingredient handling procedures.

Cook

Churches Chicken
08.2022 - 12.2022
  • Prepared and cooked menu items according to standard recipes and established procedures.
  • Maintained cleanliness and organization of kitchen workstations and dining areas.
  • Assisted in inventory management by tracking ingredient usage and reporting shortages.
  • Collaborated with team members to ensure timely service during peak hours.
  • Adapted quickly to changing demands in a fast-paced kitchen environment.
  • Supported training of new staff on cooking techniques and equipment usage.

Education

Ramon Jose Davila
Coamo, PR

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Hospitality service expertise
  • Memory retention
  • Safe food handling
  • Food running
  • High volume dining
  • Team collaboration

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Server

De Rican Chef
08.2024 - Current

Server

La Yaroa Tropical
02.2024 - 07.2024

Delivery Driver

DoorDash
07.2023 - 02.2024

Bakery Chef

Panaderia San Jose
05.2023 - 06.2023

Cook

Churches Chicken
08.2022 - 12.2022

Ramon Jose Davila

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Shenielle Berrios Fernandez