Summary
Overview
Work History
Education
Skills
Timeline
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Sheri Heflin

Staunton

Summary

Experienced and committed administrative assistant offering solid skills in customer relations, and resilience to handle the challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

30
30
years of professional experience

Work History

Applications Administrative Assistant/Customer Visit Coordinator

Daikin Applied Americas, Inc.
Verona
02.2017 - Current
  • Deliver high-level administrative support to Chiller Product General Manager for effective business interactions.
  • Coordinate calendars and schedule meetings for directors and managers.
  • Manage departmental emails and utilize Salesforce for response tracking.
  • Oversee inventory control and order office supplies as needed.
  • Arrange customer visits for sales representatives and process travel reimbursements efficiently.
  • Compile expense reports utilizing SAP Concur to ensure accuracy.
  • Serve as Customer Visit Coordinator; organize agendas and catering in collaboration with sales representatives.

Administrative Secretary

Augusta County Service Authority
Verona
09.2007 - 02.2017
  • Performed daily administrative and secretarial duties to optimize productivity within office environment.
  • Supported Deputy Executive Director, Executive Director, Board of Directors, and Human Resources.
  • Documented minutes in monthly board meeting and prepared meeting agendas.
  • Scheduled meetings and training classes and arranged staff traveling.
  • Drafted letters, memos, and office documents.
  • Manage filing systems including personnel, petty cash records, medical, and CDL files.
  • Operated as Designated Records Officer in accordance with Library of Virginia and preserved Code of Virginia and Freedom of Information Act files.
  • Instrumental in optimizing HR processes by assisting with OSHA record keeping, FMLA, and Workers' Comp, scheduling interviews, and attending to employee memberships and licensing.
  • Produced content for company website.

Office Assistant/Deputy Clerk

Staunton Circuit Court
Staunton
01.1996 - 01.2003
  • Orchestrated all aspects for administrative operations for Courtroom Deputy.
  • Documented criminal proceedings and orders as well as land records.
  • Filed civil and criminal paperwork.
  • Compiled jury term lists.
  • Processed criminal and civil receivables and financial statements.
  • Managed all client correspondence.

Receptionist

Ophthalmic Consultants of Tidewater
Norfolk
01.1995 - 01.1996
  • Oversaw three Front Desk Receptionists and doctor's schedule.
  • Performed clerical duties at all satellite offices.
  • Accumulated insurance co-payments.

Education

Some College (No Degree) - Microeconomics And World Religions

Liberty University
Lynchburg, VA
01-2013

Some College (No Degree) - Public Speaking

Tidwater Community College
Chesapeake, VA
01-1994

High School Diploma -

Buffalo Gap High School
Swoope, VA
01-1990

Skills

  • Email management
  • Expense reporting
  • Customer relationship management
  • Inventory control
  • Microsoft Office Suite
  • Effective communication
  • Time management
  • Scheduling and calendar management
  • Travel planning
  • Salesforce utilization

Timeline

Applications Administrative Assistant/Customer Visit Coordinator

Daikin Applied Americas, Inc.
02.2017 - Current

Administrative Secretary

Augusta County Service Authority
09.2007 - 02.2017

Office Assistant/Deputy Clerk

Staunton Circuit Court
01.1996 - 01.2003

Receptionist

Ophthalmic Consultants of Tidewater
01.1995 - 01.1996

Some College (No Degree) - Microeconomics And World Religions

Liberty University

Some College (No Degree) - Public Speaking

Tidwater Community College

High School Diploma -

Buffalo Gap High School

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Sheri Heflin