Sherman Watkins
Amelia Court House
Summary
Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Overview
18
18
years of professional experience
Work History
Transition Services Manager
DOD Air Force
Fort Eustis
03.2021 - Current
- Managed service operations ensuring compliance with military standards and protocols.
- Oversaw inventory management and supply chain processes for maintenance supplies.
- Developed service schedules to optimize resource allocation and efficiency.
- Led team meetings to discuss operational challenges and solutions collaboratively.
- Monitored performance metrics to identify areas for process improvement initiatives.
Transition Services Manager
Serco & Inverness Inc.
Fort Eustis
02.2008 - 03.2021
- Coordinated training programs for staff on equipment and service procedures.
- Implemented quality control measures to enhance service delivery standards.
- Facilitated communication between departments to ensure seamless service execution.
- Resolved customer complaints in a timely manner.
Education
Master of Arts - Community Counseling
Hampton University
Hampton, VA12-2002
Skills
- Team leadership
- Work Planning and Prioritization
- Team scheduling
- Customer service
- MS office
- Reporting and documentation
- Budget control
- Staff management
Timeline
Transition Services Manager
DOD Air Force
03.2021 - Current
Transition Services Manager
Serco & Inverness Inc.
02.2008 - 03.2021
Master of Arts - Community Counseling
Hampton University
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