Sherrod Butler
Lexington
Summary
Dynamic Senior Area Detail Manager at Paint Protection Inc, recognized for driving revenue growth and enhancing customer satisfaction through effective team management and quality assurance. Skilled in training and mentoring staff, I fostered a collaborative environment that reduced turnover by 20%, ensuring operational excellence and strong client relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Area Detail Manager
Paint Protection Inc
04.2013 - Current
- Commended achievements to drive ongoing success.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Cultivated culture of open communication, collaboration and shared accountability for business success.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Defined revenue and sales targets and motivated staff to exceed expectations.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Attracted, retained and developed top talent to enhance team performance.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Supported site management to empower front-line associates with skills and knowledge to carry out day-to-day assignments.
- Reduced employee turnover by fostering a positive work environment and promoting professional development opportunities.
- Established strong relationships with key clients, driving customer satisfaction, and retention.
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Managed team of Number personnel focused on providing expert detailing services to Type customers.
- Tracked income, labor and expenses via Software spreadsheets and generated weekly reports.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
- Streamlined workflow for detail team members, resulting in increased productivity and timely project completion.
- Resolved customer complaints promptly and professionally, retaining business relationships while upholding company reputation.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
- Oversaw scheduling of appointments, maximizing efficiency by allocating appropriate resources to each job based on complexity and time requirements.
- Maintained detailed records of completed jobs and services provided for accurate invoicing and future reference.
- Established clear lines of communication between detail team members and other departments within the organization for seamless cooperation during projects requiring cross-functional collaboration.
- Promoted a positive work environment that fostered teamwork, resulting in higher employee engagement levels and reduced turnover rates among detailers.
- Collaborated with sales staff to upsell additional services to customers, increasing overall revenue for the department.
- Enhanced customer satisfaction by implementing efficient detailing processes and maintaining high-quality results.
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement and growth opportunities.
- Ensured adherence to local environmental regulations regarding water usage or waste disposal practices during detailing operations.
- Monitored progress of ongoing projects, proactively addressing potential delays or bottlenecks to ensure timely completion.
- Handled delicate tasks such as paint correction or ceramic coating application with precision to meet or exceed client expectations consistently.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms on a regular basis.
- Maintained an organized workspace, ensuring all tools were easily accessible for efficient task completion.
- Assisted sales representatives in creating custom detailing packages tailored specifically to individual client needs.
- Implemented safety protocols for the use of chemicals and equipment, reducing workplace accidents and injuries.
- Stayed current on industry trends and advancements in automotive detailing technology through continuous learning opportunities such as workshops or seminars.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Developed detailed plans based on broad guidance and direction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Detail Manager
Duncan Acura & Audi
03.2012 - 04.2013
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Managed team of Number personnel focused on providing expert detailing services to Type customers.
- Tracked income, labor and expenses via Software spreadsheets and generated weekly reports.
- Established clear lines of communication between detail team members and other departments within the organization for seamless cooperation during projects requiring cross-functional collaboration.
- Maintained detailed records of completed jobs and services provided for accurate invoicing and future reference.
- Streamlined workflow for detail team members, resulting in increased productivity and timely project completion.
- Stayed current on industry trends and advancements in automotive detailing technology through continuous learning opportunities such as workshops or seminars.
- Collaborated with sales staff to upsell additional services to customers, increasing overall revenue for the department.
- Assisted sales representatives in creating custom detailing packages tailored specifically to individual client needs.
- Conducted regular performance evaluations for team members, providing constructive feedback for improvement and growth opportunities.
- Maintained an organized workspace, ensuring all tools were easily accessible for efficient task completion.
- Promoted a positive work environment that fostered teamwork, resulting in higher employee engagement levels and reduced turnover rates among detailers.
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms on a regular basis.
- Handled delicate tasks such as paint correction or ceramic coating application with precision to meet or exceed client expectations consistently.
- Monitored progress of ongoing projects, proactively addressing potential delays or bottlenecks to ensure timely completion.
- Oversaw scheduling of appointments, maximizing efficiency by allocating appropriate resources to each job based on complexity and time requirements.
- Resolved customer complaints promptly and professionally, retaining business relationships while upholding company reputation.
- Implemented safety protocols for the use of chemicals and equipment, reducing workplace accidents and injuries.
- Trained new hires in proper detailing techniques and company policies, leading to consistent service quality across the team.
- Ensured adherence to local environmental regulations regarding water usage or waste disposal practices during detailing operations.
- Enhanced customer satisfaction by implementing efficient detailing processes and maintaining high-quality results.
- Managed inventory and purchasing of cleaning supplies, ensuring adequate stock levels while minimizing costs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Compounder
Mohawk Carpet
01.2009 - 03.2012
- Enhanced production efficiency by streamlining compound mixing processes and implementing quality control measures.
- Documented daily production activities accurately for traceability purposes, aiding future audits and investigations if needed.
- Studied blueprints and specification drawings to determine project requirements.
- Built and installed iron and steel girders, columns and other construction materials to form buildings, bridges and other structures.
- Communicated with clients regarding complex job orders to maximize clarity and work instructions.
- Moved heavy equipment and assembled hoisting equipment, cables, pulleys and hooks.
- Used turnbuckles, jacks and crowbars to force structural steel-members into final positions.
- Placed blocks under reinforcing bars to reinforce floors.
- Operated Type hand tools to trim, file, grind and smooth surfaces and joints of assembled parts.
- Used Software and Software to prepare labor and equipment estimates.
- Returned raw materials to inventory with correct quantity and information listed on containers.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in compounding techniques.
- Demonstrated attention to detail while measuring out precise quantities of raw materials, ensuring successful batch outcomes.
- Operated mixers, scales, meters, pumps, forklifts safely and according to industry standards.
- Troubleshot complex issues during production runs, applying problem-solving skills to maintain schedule adherence and minimize delays.
- Collaborated with research and development teams to test innovative formulations for various applications.
- Calibrated multiple compounds for research team accountable for Number% of revenue.
- Reduced waste generation through careful monitoring of raw material usage and optimizing batch sizes.
- Collaborated with sales teams to provide technical support for client inquiries, assisting in the development of strong customer relationships.
- Developed new compounding techniques to improve product consistency, resulting in higher customer satisfaction rates.
- Coordinated with quality assurance teams for timely sample testing, ensuring products met client specifications before shipment.
- Adhered to strict environmental guidelines when disposing of hazardous waste materials, demonstrating commitment to sustainability initiatives.
- Leveraged advanced knowledge of chemical properties to optimize recipe formulations while minimizing adverse reactions between ingredients.
- Loaded raw ingredients into processing equipment accurately according to recipe instructions.
- Facilitated open communication within the compounding team by conducting regular meetings and encouraging collaboration across all levels of personnel.
- Maintained a clean and organized workspace, adhering to industry safety standards and regulations.
- Assembled and disassembled all tools and equipment required for batch-making process according to safety, GMP, quality and sanitation standards.
Mixer Operator
Rubatex
07.2006 - 01.2009
- Complied with all company policies regarding food safety and sanitation, ensuring the production of high-quality, safe products for consumers.
- Documented daily production activities accurately, providing valuable data for performance analysis and optimization efforts.
- Consistently met production deadlines through effective time management and task prioritization skills.
- Minimized waste generation through careful measurement of ingredients and attention to detail during mixing operations.
- Assisted with troubleshooting equipment malfunctions, minimizing production delays and ensuring timely completion of orders.
- Improved inventory management by accurately tracking raw materials usage and notifying supervisors of low stock levels.
- Ensured consistent product quality by regularly inspecting finished batches and conducting tests.
- Maximized efficiency by closely monitoring the mixing process and making necessary adjustments.
- Participated in regular team meetings, sharing insights on best practices for mixer operation that led to improved overall performance metrics across the department.
- Trained new employees on proper mixer operation techniques, leading to efficient onboarding and reduced learning curve times.
- Supported quality control efforts by promptly reporting any deviations or non-conformance issues observed during production runs.
- Adapted to changing circumstances by quickly learning new mixing recipes and processes as required, maintaining productivity levels during transitions.
- Collaborated with team members to optimize workflow, resulting in increased production rates.
- Demonstrated flexibility by cross-training on various equipment types, allowing for seamless coverage when needed due to absences or personnel shortages.
- Reduced downtime by performing routine maintenance on mixing equipment and promptly addressing issues.
- Upheld strict cleanliness standards within the work area, contributing to an organized and efficient workspace conducive to high productivity levels.
- Streamlined the mixing process through effective communication with other operators and departments.
- Enhanced overall plant performance by actively participating in continuous improvement initiatives.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and implementing changes accordingly.
- Wore correct clothing and protective equipment for jobs.
- Observed manufacturer's safety procedures and corporate standards for pouring and finishing.
- Routinely lifted and moved items weighing up to Number pounds.
- Operated equipment such as forklifts safely to efficiently complete site work.
- Measured precise amounts of concrete and verified levelness to improve quality of finished product.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Mixed, spread, and patched concrete to specifications.
- Demolished and repaired old concrete surfaces.
- Completed physically demanding tasks such as lifting up to Number pounds to move job materials.
- Set wood and other forming materials to prepare for concrete pours.
- Applied concrete fabrication techniques to achieve desired project specifications, quality, and code standards.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Shoveled materials such as dirt, gravel, and asphalt.
- Created specific finishes on poured concrete.
- Completed large-batch blending by measuring out materials and using industrial-sized mixers to distribute materials evenly.
- Used machinery and hand-filling methods to prepare orders.
- Operated blending and other machinery safely and in conformance with manufacturer instructions.
- Accurately measured and blended materials according to specifications.
- Ran, inspected, and repaired equipment and documented major issues for management review.
- Checked products carefully with screens and bagged large batches and smaller quality according to order specifications.
- Monitored production equipment and mixers for efficient and safe operation.
- Determined project specifications and task prioritization by carefully reviewing work orders and related documents.
Lead Washroom
CINTAS, Professional Uniform and Facility Services
11.2002 - 03.2006
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Commercial Driving School - Cdl Class A
Virginia Western Community College
Roanoke, VA03.2025
Liberty High School
Bedford, VA06.1997
Skills
- Training and mentoring
- Team management
- Team building
- Shop management
- Inventory control
- Quality assurance
- Software knowledge
- Retail operations
- Staffing coordination
- Partnership development
- Manual dexterity
- Resources allocation
- Physical endurance
- Labor cost optimization
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Scheduling and coordinating
- Self motivation
- Managing operations and efficiency
- Interpersonal skills
- Customer relationship management
- Conflict resolution
- Hiring and training
- Employee training
- Recruitment and hiring
- Training and development
- Operations management
- Goal setting
- Team development
- Professionalism
- Good judgment
- Staff management
- Interpersonal communication
- Quality control
- Project management
- Onboarding and orientation
- Revenue growth
- Process improvement
Certification
Certified from accredited cdl training school
Cds tractor trailer training school
Timeline
Senior Area Detail Manager
Paint Protection Inc
04.2013 - Current
Detail Manager
Duncan Acura & Audi
03.2012 - 04.2013
Compounder
Mohawk Carpet
01.2009 - 03.2012
Mixer Operator
Rubatex
07.2006 - 01.2009
Lead Washroom
CINTAS, Professional Uniform and Facility Services
11.2002 - 03.2006
Commercial Driving School - Cdl Class A
Virginia Western Community College
Liberty High School
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