Sherry Amos
Duffield
Summary
Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.
Overview
4
4
years of professional experience
Work History
Remote Call Center Agent
Advanced Call Center Technologies LLC
06.2021 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
Education
GED -
Adult Education Center
Bristol, VA08-1999
Skills
- Customer Service Operations
- Client Communication Skills
Languages
English
Full Professional
Timeline
Remote Call Center Agent
Advanced Call Center Technologies LLC
06.2021 - Current
GED -
Adult Education Center
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