Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sherry Amos

Duffield

Summary


Experienced with managing high-volume customer interactions. Utilizes effective communication and problem-solving to address and resolve issues. Track record of maintaining high levels of customer satisfaction and team collaboration.

Overview

4
4
years of professional experience

Work History

Remote Call Center Agent

Advanced Call Center Technologies LLC
06.2021 - Current
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.

Education

GED -

Adult Education Center
Bristol, VA
08-1999

Skills

  • Customer Service Operations
  • Client Communication Skills

Languages

English
Full Professional

Timeline

Remote Call Center Agent

Advanced Call Center Technologies LLC
06.2021 - Current

GED -

Adult Education Center

Similar Profiles

CREATE PROFILE
Sherry Amos