SHEYLA RIOJA
Legal Orientation Specialist
Fairfax,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passion for helping others and building trusting relationships. Offers exceptional interpersonal and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Legal Orientation Specialist
Ayuda
03.2024 - Current
- Provide in person child-friendly and age-appropriate legal orientations via Know Your Rights presentations (most commonly in Spanish/English, or in other languages with an interpreter) to detained and non-detained unaccompanied children in a classroom climate.
- Conduct individual trauma-informed, child-friendly, and age- and language- appropriate legal screenings with detained and non-detained unaccompanied children to determine legal relief eligibility and obtain their consent for required legal referrals.
- Send referrals to legal service providers around the country for unaccompanied children released from ORR custody.
- Maintain positive relationships with key stakeholders, including staff at the ORR facilities we serve and government field staff.
- Participate and engage in regular training regarding provision of child-friendly service delivery, including services tailored to special needs populations, such as pregnant/parenting, tender-age, non-Spanish speaking, and LGBTQIA+ youth.
- Share relevant detention trends and challenges in services delivery, including via mandatory attendance at biweekly team meetings.
- Stay apprised of current legal framework relevant to legal orientation and interviewing related to unaccompanied children, as well as current events affecting child migration from Central America and any other region commonly affecting detention facilities in Virginia.
Inside Sales Representative
Beacon Roofing Supply Inc
03.2018 - 03.2024
- Handles incoming customers in a prompt and courteous manner; owns the problem until resolved, including the direction of delivery and warehouse personnel
- Provides excellent customer service using professional communication skills
- Set and authorize delivery dates based on knowledge of the company's production, delivery schedules and staffing levels
- Maintain customer relations through phone goodwill to existing customers
- Open and close the branch in the Branch Manager's and Assistant Branch Manager's absence
- Negotiates price levels to maintain competitive position in the marketplace
- Uses expert application, installation and product knowledge to up-sell the customer appropriately
- Possesses ability to overcome objections or concerns of potential customers by utilizing technical expertise
- Maintains and conveys all relevant competitive sales knowledge directly to the Branch Manager for dissemination to the Outside Sales Representatives
- Contacts potential customers and 'zero account' customers to initiate the sales process
- Tracks and reports on stock levels using the Mincron computer system
- Coordinates purchases of materials for re-sale through the Branch Manager to ensure duplicate orders are avoided
- Responsible for the balancing and processing of end of day sales reconciliation
- Ensures accurate computer transactions
- Prepare and audit sales and margin reports for daily transactions
- Make recommendations and work closely with Branch Manager to correct unacceptable margin levels
- Attend all local and regional sales meetings as requested
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Tier II Helpdesk Representative
United States Department of Homeland Security Federal Emergency Management Agency (FEMA)
09.2017 - 03.2018
- Conducted telephone interviews with disaster victims who have been affected by a declared disaster
- Handled incoming calls with professionalism and urgency
- Obtained vital information from survivors while assessing situations
- Managed databases containing confidential information
- Assisted applicants by telephone, determined applicant needs, and provided instructions and referrals to appropriate disaster programs, community resources, and other Federal agencies, as appropriate
- Provided information and explanations of Housing Assistance, Other Needs Assistance Grant, and other programs to applicants
- Assisted with incoming calls with disaster victims for processing Individual Housing-Assistance applications
- Updated information of survivors' Individual Housing-Assistance applications.
- Researched relevant resources to assist victims, identified victim's needs and troubleshot next steps to provide optimal support for victim.
- Gathered, organized and input information into digital database.
- Expedited funding allocation through timely and meticulous damage assessments, aiding affected communities in rebuilding efforts.
Manager-On-Duty
Lee District RECenter
09.2015 - 03.2018
- Oversee all aspects of meeting coordination such as confirming appointments, making logistical arrangements, managing calendar invites and securing teleconference and video conference set-up
- Managed databases
- Provided oversight and administrative support to the Front Desk/Reception Area
- Provided memberships and class registrations information to clientele
- Assured accuracy of class enrollments while processing class registrations of customers
- Oversaw operations of recreational facility while supervising front-desk staff in a fast-paced environment
- Assisted general manager with administrative tasks
- Assisted and prepared for marketing materials to inform clients of new membership information and/or events
- Prepared emails and letters to keep staff informed
- Acted as a manager on duty as scheduled and was responsible for operation of facility and collection of fees
- Assisted customers with questions on facility services and filled injury reports in system
- Provided instructions to high school students and parents who attended events in facilities such as swim-meets
- Sold and created daily, quarterly and annual membership passes
- Enforced park rules and regulations
- Cash-handled and processed transactions of customers
- Maintained Indoor Area Bulletin Boards
- Organized and maintained facility free-clutter daily
- Completed and revised purchase requisitions and maintained inventory levels.
- Improved customer satisfaction by addressing concerns and resolving issues in a timely manner.
Camp Counselor
Lee District RECenter
06.2015 - 09.2015
- Provided leadership to campers in all areas and acted as a role model in all areas of camp activities, including cleanliness, punctuality, chores, rules, and sportsmanship
- Contributed to verbal and written evaluations, activity planning, and administration
- Assisted in taking daily attendance and making sure that each camper was accounted for
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Worked with children of varying age, interest, skill, and developmental levels.
- Facilitated team-building exercises that encouraged collaboration among peers while improving interpersonal skills among participants.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
Customer Service Representative
Lee District RECenter
05.2013 - 09.2015
- Checked-in all customers
- Sold products and memberships
- Assisted manager-on-duty with administrative tasks
- Completed and maintained time and attendance forms and inventory lists
- Received money from customers utilizing the facility
- Inserted customer's information into the system
- Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety
- Greeted new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation
- Conferred with management to discuss and resolve participant complaints.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Criminal Justice
Strayer University
Washington, DC12.2024
Associate of Science - General Studies
Northern Virginia Community College (NOVA)
Alexandria, VAHigh School Diploma -
T.C. Williams High School
Alexandria, VA06.2015
Skills
- Bilingual in Spanish and English
- Problem Solving
- Detailed Oriented
- Organizational Skills
- Active Listening
- Customer Service
- Ability to adapt quickly
- Ability to give and receive constructive feedback
- Excellent Time-Management Skills
Certification
- Management & Leadership Certification
- Customer Service Representation Training Certificate
- Administrative Assistant Certificate
- Mediation & Conflict Resolution Training
- National Endowment for Financial Education Certificate Economics and Personal Finance Certificate
Professional References
- Eric Rivera, Assistant Manager, Beacon Building Products, Eric.Rivera@becn.com, 313-492-7609
- Sarah Sheppard, Supervisor, Department of Homeland Security Federal Emergency Management Agency, Sarah.Sheppard@csra.com, 740-827-1721
- Dan Peters, General Manager, Lee District Recreational Center, Dan.Peters@fairfaxcounty.gov, 703-922-9841
- Jhosselyn Biggeman, Manager-On-Duty, Lee District Recreational Center, Jhosselyn.Biggeman@fairfaxcounty.gov, 571-275-0662
- Josue Martinez, Inside Sales Representative, Beacon Building Products, Josue.Martinez@becn.com, 703-785-0810
Personal Information
Citizenship: United States Citizen
Volunteer Experience
Alexandria Soccer Association, Alexandria, VA, Coach Assistant, 03/2016 - Present, Assisted the Head Coach with organizing the soccer program., Assisted with conducting practices, motivated students, and instructed student athletes in game strategies and techniques, Assisted with determining game strategy, Scheduled daily practice sessions including individual and team practices
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Legal Orientation Specialist
Ayuda
03.2024 - Current
Inside Sales Representative
Beacon Roofing Supply Inc
03.2018 - 03.2024
Tier II Helpdesk Representative
United States Department of Homeland Security Federal Emergency Management Agency (FEMA)
09.2017 - 03.2018
Manager-On-Duty
Lee District RECenter
09.2015 - 03.2018
Camp Counselor
Lee District RECenter
06.2015 - 09.2015
Customer Service Representative
Lee District RECenter
05.2013 - 09.2015
Bachelor of Science - Criminal Justice
Strayer University
Associate of Science - General Studies
Northern Virginia Community College (NOVA)
High School Diploma -
T.C. Williams High School
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