Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

SHIAHEEM JOHNSON

Richmond

Summary

Security-focused Information Technology Specialist experienced in supporting government, healthcare, and enterprise operations in high-pressure environments. Delivered effective solutions through analysis of complex problems and implementation of security controls while maintaining compliance with organizational policies. Committed to protecting sensitive information and providing exceptional user support, ensuring operational integrity and mission success.

Overview

8
8
years of professional experience

Work History

IT System Support Specialist

Epic
01.2025 - 01.2026
  • Delivered technical support for enterprise users in fast-paced environment, ensuring adherence to service-level requirements.
  • Investigated and resolved system, network, and connectivity issues affecting business operations.
  • Managed access controls, account administration, and security-related user requests.
  • Documented incidents and maintained records while coordinating escalations to enhance resolution efficiency.
  • Supported operational systems critical to organizational efficiency and continuity.

Bedside Technology Support Technician

Network Technologies Services
01.2024 - 01.2025
  • Supported healthcare personnel and patients with technical issues, ensuring compliance with data protection standards.
  • Managed user permissions and security configurations in compliance with organizational standards.
  • Documented incidents thoroughly and facilitated cross-team issue resolution to enhance service delivery.

Technical Support Specialist

Smart Hand Technicians
01.2023 - 01.2024
  • Provided technical support and resolved issues in operational environments, enhancing user experience.
  • Conducted system assessments and recommended improvements that streamlined processes.
  • Developed documentation and contributed to project implementation, ensuring effective knowledge transfer.

PC Refresh Technician

Insight Global
01.2020 - 01.2023
  • Supported large-scale technology deployment and modernization efforts to enhance system capabilities.
  • Configured secure remote-access solutions to facilitate user migration to updated systems.
  • Performed troubleshooting, automation, and system diagnostics, ensuring accurate records for future reference.

PC Technician

Tek-Refurbs
01.2018 - 01.2020
  • Diagnosed and repaired computer systems to ensure optimal performance and user satisfaction.
  • Provided technical support and maintained communication devices to support efficient healthcare operations.
  • Diagnosed and resolved hardware and software issues for diverse client systems.
  • Configured and installed operating systems, applications, and peripheral devices.
  • Provided technical support via phone, email, and on-site visits to ensure customer satisfaction.

Education

Associate of Applied Science (A.A.S.) - Cybersecurity

ECPI University
Richmond, Virginia

Skills

  • Technical Support
  • Incident resolution
  • System Troubleshooting
  • Access Control Administration
  • Network operations
  • Hardware Management
  • Security & Risk Management
  • Policy compliance
  • Technical problem solving
  • Team leadership

Affiliations

  • American Society of Safety Professionals

Timeline

IT System Support Specialist

Epic
01.2025 - 01.2026

Bedside Technology Support Technician

Network Technologies Services
01.2024 - 01.2025

Technical Support Specialist

Smart Hand Technicians
01.2023 - 01.2024

PC Refresh Technician

Insight Global
01.2020 - 01.2023

PC Technician

Tek-Refurbs
01.2018 - 01.2020

Associate of Applied Science (A.A.S.) - Cybersecurity

ECPI University
SHIAHEEM JOHNSON