Shinji York
Virginia Beach
Summary
Dynamic IT Administrator with experience at Wipro, enhancing productivity through comprehensive technical training and effective collaboration. Proficient in hardware troubleshooting and remote support. Committed to maintaining data integrity while delivering exceptional customer service and technical support. CompTIA Security+ certified. Quick on-job learning for new skills and existing methodologies.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Administrator L1
Wipro
09.2023 - 03.2025
- Increased productivity by providing comprehensive technical training to employees on various hardware and software tools.
- Collaborated with cross-functional teams to identify technology needs and implemented appropriate solutions for improved workflow efficiency.
- Performs computer hardware and software installations, maintenance tasks, troubleshoots, and repairs computer systems and peripheral equipment.
- Provides Level 1 technical support while configuring PCs for users.
- Processes timely and accurate information to ensure compliance with vendor warranty requirements.
- Adheres to client policies and procedures while maintaining the integrity of the customer’s data.
- Interacts with the customer when responding to technical questions or requests for information.
Education
Bachelor of Science - Cybersecurity
Old Dominion University
Norfolk, VA08-2023
Associate of Applied Science - Cybersecurity
Tidewater Community College
Norfolk, VA05-2021
Skills
- Hardware troubleshooting
- Remote support
- Desk Top Support
- Computer Repair
- Microsoft Office
- CompTIA Security Certified
- Microsoft Office
Certification
CompTIA Security+
Timeline
IT Administrator L1
Wipro
09.2023 - 03.2025
Bachelor of Science - Cybersecurity
Old Dominion University
Associate of Applied Science - Cybersecurity
Tidewater Community College
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