Shirali Patel
Fincastle,NV
Summary
Exceptional service delivery through anticipating client needs and providing innovative solutions in challenging environments. Experienced supervisor in personnel and inventory management. Skilled, multilingual Administrative Professional with over 10 years of experience in healthcare and retail industries, holding a BS in Healthcare Administration. Ensures compliance with legal requirements and advises management on necessary actions. Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
12
12
years of professional experience
Work History
Manager
Mihil LLC
09.2021 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Sales Support Representative
United Healthcare
03.2021 - 08.2021
- Handling in-bound phone calls professionally and providing excellent customer service
- Researching and Resolving Sales Agents questions relating to the product.
- Using self-service tools and to troubleshoot system issues
- Assisting with Member concerns, Medicaid Verification, Application Status and Eligibility, On-boarding & Certification process, Commission questions.
- Documenting Call Resolution of each contact in various systems in a clear and concise manner
- Demonstrating the ability to provide a quality experience for all of our customers
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Healthcare Administrative Associate,
Carilion Clinic
09.2020 - 03.2021
- Greeting, screening, and providing service to patients and visitors
- Processing mail, faxes and other documents
- Maintaining multi-line phone system/switchboard
- Scheduling, registering, checking in/out patients
- Maintaining medical records. Performing data management, spreadsheet functions
- Collecting co-payments, deductibles, and other self-pay amounts at time of service
- Maintaining cash box and receipt books
Testing Center Coordinator
Memorial Hermann-Katy
01.2020 - 07.2020
- Developing and implementing of practical continuous improvement processes.
- Effective management of employee performance including appraisals, support, training and discipline.
- Planning and management of resources to consistently meets quality and cost goals.
- Overseeing all day-to-day operations of the Testing Center.
- Scheduling and publicizing services, communicates program policies/procedures to campus and community and maintains integrity of testing environment.
- Setting project goals and oversee projects to completion, schedule, and track assignments.
- Ensuring compliance with company or government regulations.
- Contributed to contact tracing initiatives by providing test results data in compliance with local legislation regarding privacy and COVID-19 containment.
- Developed training materials for new hires, enabling quick integration into the team and maintaining high-quality service standards.
Patient Access Representative II/ FMLA and Referral Coordinator
Memorial Hermann Medical Group- The Davis Clinic
07.2019 - 07.2020
- Scheduling patient appointment and document complete and accurate demographic pre-certification, treatment authorization, and financial information from a variety third party sources including patient interviews, physician offices, and in-house departments.
- Monitor, review, and resolve patient account issues on assigned reports.
- Notify patients, family members, physicians and/or supervisors of network insurance coverage issues that may result in coverage reduction.
- Reviewing and elevating medical accommodation requests, creating and maintaining FMLA applications and Medical Absence approvals.
- Expediting patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls, and completed referral requests.
- Ability to work independently and unsupervised maintaining a superior work ethic.
Health Unit Coordinator / CNA
Memorial Hermann Orthopedic and Spine Hospital
09.2013 - 06.2019
- Welcomed visitors in person or on the telephone; answered inquiries, relayed calls to patients, and gave directions; referred inquiries to nursing and physician staff.
- Responded to intercom requests; obtained needed services from nurses, physicians, aides, and other hospital personnel.
- Established patient record by preparing folders and charts; assigned patient number, completed patient identification information.
- Arranged discharges by notifying business office and patient transporter service.
- Helped manager with employee files and joint commission project.
Daycare Volunteer
The Alphabet Club
06.2017 - 07.2018
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Supported daycare staff in maintaining a clean, organized, and safe environment for children''s daily activities.
- Contributed towards high-quality childcare service by respecting and adhering to all daycare policies and procedures, maintaining a professional demeanor at all times.
- Encouraged conflict resolution skills among children by modeling effective communication techniques and guiding them through problem-solving processes.
- Assisted with the planning and execution of age-appropriate educational programs to stimulate learning and development.
- Collaborated with other volunteers to create engaging lesson plans tailored to individual children''s interests and abilities.
- Contributed to improved childcare quality by offering suggestions for program enhancements based on observations and feedback from parents.
Education
Bachelor of Science - Healthcare Administration
University of Houston
01.2019
Associate - Business Administration
WHARTON COUNTY JUNIOR COLLEGE
01.2017
Skills
- Cross-Functional Collaboration
- Complex Problem-solving
- Project management
- Cost Reduction Options
- Regulatory Filings
- Compliance
- Marketing
- Customer relationship management (CRM)
- Sales management
- Strong Patient Service Personality
- HIPAA Compliance
- Motivating Change Leadership
- Payroll
- Insurance Verification
- Credential Coordination
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Supervised team of 50 staff members.
Languages
Hindi
Full Professional
Gujarati
Full Professional
Timeline
Manager
Mihil LLC
09.2021 - Current
Sales Support Representative
United Healthcare
03.2021 - 08.2021
Healthcare Administrative Associate,
Carilion Clinic
09.2020 - 03.2021
Testing Center Coordinator
Memorial Hermann-Katy
01.2020 - 07.2020
Patient Access Representative II/ FMLA and Referral Coordinator
Memorial Hermann Medical Group- The Davis Clinic
07.2019 - 07.2020
Daycare Volunteer
The Alphabet Club
06.2017 - 07.2018
Health Unit Coordinator / CNA
Memorial Hermann Orthopedic and Spine Hospital
09.2013 - 06.2019
Associate - Business Administration
WHARTON COUNTY JUNIOR COLLEGE
Bachelor of Science - Healthcare Administration
University of Houston
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