Shireen Haj-Assaad
Falls Church
Summary
Dynamic Account Executive at Custom Ink with a proven track record in client relationship building and strategic selling. Consistently exceeded sales targets by identifying new business opportunities and delivering tailored solutions. Skilled in pipeline management and dedicated to enhancing customer satisfaction through exceptional service and effective communication.
Experienced with strategic account management to enhance client relationships and drive revenue growth. Utilizes innovative sales techniques to close high-impact deals and meet organizational goals. Track record of effective communication and negotiation, ensuring long-term client satisfaction.
Overview
7
7
years of professional experience
Work History
Account Executive
Custom Ink
11.2023 - Current
- Managed client relationships to ensure satisfaction and retention.
- Collaborated with design team to create customized product solutions for clients.
- Conducted market research to identify new business opportunities and trends.
- Streamlined sales processes, enhancing efficiency in order fulfillment and communication.
- Analyzed customer feedback to refine service offerings and improve client experience.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
Manager
ZEO Events
04.2020 - 10.2023
- Led event planning initiatives to ensure seamless execution and client satisfaction.
- Developed strategic partnerships with vendors to enhance service offerings and reduce costs.
- Oversaw team performance, providing mentorship and training to improve skill sets.
- Implemented process improvements that increased operational efficiency across event management workflows.
- Analyzed event feedback to refine strategies and enhance future client experiences.
- Directed budget management efforts, ensuring adherence to financial goals while maximizing value delivery.
- Managed and motivated employees to be productive and engaged in work.
Ambassador
INOVA
03.2019 - 03.2020
- Provided exceptional customer service as a patient ambassador, ensuring a positive experience for all patients and their families
- Assisted patients with check-in procedures, verifying personal information and insurance details accurately and efficiently
- Effectively communicated with medical staff to coordinate patient appointments, ensuring timely and smooth transitions between different departments
- Addressed patient inquiries and concerns promptly, demonstrating strong problem-solving skills and empathy
- Maintained a clean and organized reception area, creating a welcoming environment for patients while adhering to infection control protocols
- Managed high call volumes in a professional manner, providing assistance over the phone to schedule appointments or answer general inquiries
- Collaborated with healthcare professionals to ensure accurate documentation of patient records in electronic health systems
Education
Associate of Science -
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Annandale High School
Annandale06-2015
Skills
- Client relationship building
- Account management
- Relationship building and management
- Pipeline management
- Customer service
- Strategic selling
- New business opportunities
- Written and verbal communication
- Business development and planning
- Sales strategies
- Account planning
- Goals and performance
- Business development
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Account Executive
Custom Ink
11.2023 - Current
Manager
ZEO Events
04.2020 - 10.2023
Ambassador
INOVA
03.2019 - 03.2020
Associate of Science -
Northern Virginia Community College
High School Diploma -
Annandale High School