Shirley Gauldin
RAWLINGS
Summary
Dynamic Store Manager at Wright Auto Supply/NAPA with a proven track record in enhancing customer satisfaction and inventory management. Skilled in problem-solving, I have improved sales through exceptional service, fostering strong customer relationships and a positive work environment. I like challenges and have an excellent work ethic, sense of urgency, while growing my knowledge and gaining a trusting relationship with customers, and being appreciated by my employer.
Overview
26
26
years of professional experience
Work History
Store Manager
Wright Auto Supply/NAPA
09.2018 - Current
- Manage daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manage inventory control, cash control, and store opening and closing procedures.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through, sense of urgency, willingness to dive deep, do research to ensure customer service and gain product knowledge.
- Complete point of sale opening and closing procedures.
- Maximize sales by creating innovative visual merchandising displays as allowed.
- Maximize sales by going the extra mile, locating hard to find parts, and if I can't get the parts for the customer-directing the customer so that they can get the parts, significantly increasing customer trust and satisfaction ratings.
- Foster a positive, healthy work environment by cultivating strong relationships between team members with consistent recognition of individual and mutual achievements.
- Ensure compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintain open lines of communication with headquarters, sharing pertinent information about store performance and requesting support when needed.
- Manage inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Optimized checkout process to reduce wait times, sense of urgency, improving customer satisfaction.
- Interact well with customers to build connections and nurture lasting relationships.
- Monitor daily cash discrepancies, inventory shrinkage.
- Handle problematic customers and assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Maintenance Technician
Amazon
03.2015 - 06.2018
- Operated varied hand and power tools to complete repairs. (Amazon)
- Used problem-solving skills to alleviate issues efficiently with minimal supervision. (Amazon and NAPA)
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance. (Amazon)
- Followed safety protocols to minimize workplace accidents. (Amazon)
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures. (Amazon)
- Improved equipment functionality by conducting regular maintenance checks and repairs. (Amazon-equipment/NAPA-delivery vehicles)
- Collaborated with team members to complete larger repair projects efficiently.(Amazon)
- Trained new employees on proper use and care of tools, machinery, and safety protocols. (Amazon-maintenance department/NAPA-hydraulic hose machine)
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary. (Amazon and NAPA)
- Performed preventive maintenance and repairs on various types of equipment.
Furnace Operator
Gerdau Ameristeel
06.1999 - 06.2013
Education
General Diploma -
Colonial Heights High School
Colonial Heights, VA06.1991
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Cash management
- Retail inventory management
- Inventory control
- POS systems
- Strategic thinker
- Customer response
- Delegating work
Timeline
Store Manager
Wright Auto Supply/NAPA
09.2018 - Current
Maintenance Technician
Amazon
03.2015 - 06.2018
Furnace Operator
Gerdau Ameristeel
06.1999 - 06.2013
General Diploma -
Colonial Heights High School
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