SHIRLEY M. DAGLEY
Dumfries
Summary
Dynamic Enterprise Architect and Demand Manager with extensive experience at the U.S. Library of Congress. Proven track record in project management and strategic planning, successfully expediting complex business proposals. Adept at solution design and requirements gathering, fostering collaboration across teams to enhance IT governance and drive organizational success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ENTERPRISE ARCHITECT & DEMAND MANAGER
U.S. Library of Congress
11.2020 - 03.2023
- Information Technology Specialist (Enterprise Architecture) in the Enterprise Architecture Division, IT Governance Directorate, Office of the Chief Information Officer.
- Demand Manager
- Expedited 24 complex Business Proposals through Proposal Solution approval via Integrated Planning Teams (IPTs).
- I have routinely supported Solution Architects in the same efforts, serving as a Subject Matter Expert (SME).
- Serves as the program manager through the entire project life cycle processes of initiating, executing, controlling, and closing out projects within the assigned program.
- Develops, manages, and implements project plans using the project methodology.
- Plans, develops and directs project management functions involved in the acquisition of IT capabilities and execution of projects that deliver those capabilities.
- Establishes detailed project plans, tasks, and milestones dates to ensure proper sequence schedules of events, work efforts, and resources to accomplish objectives.
- Applies project management standards, develops new approaches, and adopts best practices to ensure project success.
- Coordinates with the line of business and other administrations to modernize IT systems, solutions.
- Provide technical expertise and guidance in developing, implementing, and supporting automated tools, applications, and systems.
- Develops and delivers oral and written presentations to senior management officials and provides regular briefings on the status of active IT programs and projects.
- Identifies opportunities to improve business services for the agency.
- Conducts focus groups with the agency user base to define business needs.
- Participates in agency user groups to identify strategies and solution requirements.
- Helps the agency to define business requirements using Use Cases or another method.
- Led IT initiatives, including application development and software implementation projects.
- Serves as a liaison between system owners, business users, development teams, and management to implement IT solutions appropriately.
- Office of the Chief Information Officer (OCIO)
SR PROGRAM MANAGER (Policy & Planning)
U.S. Army Corps of Engineers (USACE)
02.2015 - 11.2020
- Lead Information Technology Specialist/ Enterprise Architect
- I conducted and led efforts for broad and complex enterprise systems that supported diverse functions, organizations, and processes.
- Undertook a wide range of I.T. management activities that extended and applied organization-wide or to significant components of an organization.
- I Identified and implemented best practices for optimizing infrastructure and operations efficiency, improving system performance, and meeting service-level requirements.
- I Regularly reviewed network architecture, system performance, and requirements to ensure that organizational and user needs were satisfied.
- I developed and maintained strategic organizational plans, identifying current and future business environments and aligning organizations to those environments.
- Managed, reviewed, and delivered analysis on technology functions, tasks, integration operations, and business processes to identify, remediate, and mitigate gaps in service and efficiency.
- Office of the Chief Information Officer (CIO)
SR ENTERPRISE ARCHITECT
Secretary of the Air Force
06.2011 - 02.2015
- Sr Program Manager for Cyber Operation Policy, Resource, & Planning Division for Warfighter Integration
- I Prepared studies analyzing trends and long-range plans and objectives.
- I Conducted I.T. evaluations, analyses, studies, and special projects.
- Led or participated in projects related to internal controls, audit resolution, process improvement, and advising on the effectiveness of program services.
- U.S. Air Force's (USAF) Technical Authority on Strategy, Planning, Programming, Budgeting, & Execution (PPBE) Governance Activities.
- Represents the agency and change organization at higher levels and conferences with HQ USAF, DOD, and other agencies.
- Establishes, develops, and maintains effective working relationships.
- Meetings and conferences, in many cases, are to resolve matters and to ensure concerted action by involved parties.
- Ensured USAF complied with legal and regulatory requirements while meeting customer needs.
- I Participated as Senior Lead Representative in USAF governance forums.
- I conducted oversight of various installations and functional area organizations.
- I Managed the E.A. oversight team (including government, contractors, & interns) in technology and integration operations as USAF Operations Directorate's Principal Advisor for Strategic Planning & Oversight.
- Delivered highly technical analyses of information security policies, strategies, architecture, metrics, risk management, workforce development, change management, and business intelligence.
- Created and implemented change management strategies and plans that maximized employee adoption and usage while minimizing resistance.
- Collaborated with cross-functional teams (including multiple departments and agencies) to plan, schedule, rough-order-of-magnitude cost estimation, and risk assessment for project portfolios to create and deliver new services and enhance existing ones.
- Supported CIO in managing I.T. investment, policies, guidance, and standards, to ensure adherence to Congressional requirements for agency-wide decision-makers.
- I provided an objective analysis of the second and third-order impacts of decisions.
- Completed an assessment of information to support enterprise decision-making processes and to improve warfighting, business, intelligence, and information operations.
- Extensively skilled in oral communications to present sensitive information and recommendations on complex matters to higher authorities.
- Organized, planned, and directed work assignments.
- Developed and coordinated action plans to improve joint education and training.
- Developed, modified, and interpreted technical performance standards.
- I monitored all USAF IT programs, aligning with OSD budgetary requirements.
- Instrumental in planning and managing activities of the Secretary of the A.F. Office of Information Dominance and Chief Information Officer Policy, Resource, and Planning Division for Warfighter Integration.
- Identify potential E.A. improvements to meet agency and Government Accountability Office (GAO) goals.
- Developed reference models to identify and document software components, functions, relationships, and E.A. software transition plans.
- Led deployment teams to identify improvements in the application of I.T. architecture to crucial business, mission, cross-functional, and infrastructure functions for the agency.
- I applied user-centered design principles to enhance the end-to-end customer experience across domains, platforms, and enterprise systems.
- I facilitated cross-organizational analysis to identify duplicative investments, gaps, or opportunities for collaboration within and across federal agencies.
- To support the budget formulation process, it is instrumental in providing oversight of the process linking the agency's significant I.T. investments to its Enterprise Architecture and the Federal Enterprise Architecture Framework (FEAF).
- Ability in DOD and Air Force policy and procedures, including events and milestones in the appropriate contracting activities.
- Research, development, test and engineering, Systems integration, Cyberspace Operations, Planning, Programming, & Budgeting System (PPBS), special operations, or similar operations.
- Office of Information Dominance & Chief Information Officer (CIO)
SR PROGRAM MANAGER & SR FUNCTIONAL SYSTEMS ENGINEER
Department of Defense (DoD)
03.2010 - 06.2011
- I led functional and technical analytical tasks in a project team supporting extensive healthcare IM/IT programs and Virtual Lifetime Electronic Records (VLER) system development.
- SME for Federal Health Care Center (FHCC) Enterprise Data Sharing project to develop and integrate enhancements to existing Military Health System applications supporting an integrated information system.
- I coordinated operations and program/project evaluations with internal and external organizations.
- Worked with managers and analysts to ensure National Defense Strategy (NDS) programs and activities were understood and followed.
- Advised on data systems management, especially data warehousing and business intelligence, based on current legislation, Veterans Administration (V.A.) and Veterans Health Administration (VAH) policies, national standards, and government and industry best practices.
- Collaborated with enterprise transition planning team to establish, facilitate, and manage effective processes, identifying modules and applications of existing legacy programs, projects, and initiatives that should be retired, downsized, upgraded, or integrated into the Integrated Electronic Health Record (iEHR).
- Defense Health Information Systems (w/ Vangent / General Dynamics)
SR PROGRAM MANAGER
Department of Defense (DoD)
12.2008 - 12.2010
- Sr Project Led, Sr Requirement Analyst, & Electronic Medical Record SME
- I supported the Clinical Medical Programming Division of Tricare Management Activity (TMA) involving management engineering and clinical outpatient Military Health Systems analysis.
- I was a consultant to 3 (Army & USAF) Program Management Officers to assess programs and projects and implement and deploy Military Health Systems.
- As Project Manager, designed architecture and applied scientific concepts, methods, and procedures, including coordinating the development of multi-purpose, multiple-phase projects.
- Directed interdisciplinary engineering design teams to plan and control advanced architectural aspects.
- I conducted investigations to establish baseline data for requirements review.
- I performed Architectural Program Manager duties involving various facilities, platforms, and systems.
- Senior Test Official, directed overall operations of Electronic Health Record (EHR) Developmental Test & Evaluation (DT&E) activities, supporting software development and integration for all EHR products.
- Led project team's functional and technical analytical tasks supporting extensive healthcare IM/IT programs to manage, plan, document, and execute Systems Engineering Lifecycle (SELC) Design.
- Defense Health Information Systems (w/ Computer Technology Associates)
SR PROGRAM MANAGER
U.S. Air Force
08.2007 - 12.2008
- I executed military and civilian healthcare data research, supporting decision-making and data quality efforts for DoD government clients.
- Collected, stored, managed, and analyzed quantitative and qualitative data to meet agency information requirements.
- I applied specialized experience in networking and system operations, risk assessment, and Assessment & Accreditation (A&A) activities.
- I led analysis, planning, design, implementation, documentation, assessment, and management of Enterprise Architecture (E.A.) to align I.T. strategies, plans, and systems with the agency's mission, goals, and processes.
- Office of the Surgeon General (w/ Perot Systems – Sr Healthcare Data Analytics, Falls Church, VA)
SOFTWARE ENGINEER & SR ANALYST / INSTRUCTOR
U.S. Army
01.2003 - 08.2007
- Directed and coordinated I.T. projects to achieve milestones on time, within prescribed funding parameters, and by client business objectives.
- Acted to avoid problems or delays while ensuring the accuracy and quality of project deliverables.
- I provided regular reporting and visibility on project statuses to diverse stakeholders across both teams and communities of practice, communicating timely and clear project expectations.
- I worked with software development teams and managed different software versions for multiple customers with differing requirements.
- As User Experience Architect, developed strategies, structures, and plans to execute user-centered design ideas and projects based on user needs.
- I Identified problems uncovered by testing or customer feedback, resolving or referring to problems as appropriate.
- Built, prioritized, leveraged, tracked, reviewed, and validated customer requirements to ensure they were measurable and well-documented.
- As a technical expert, led and monitored the integration of modern technologies and implementation for assigned/initiated automation needs.
- Develop project deliverables including, but not limited to, epics, user stories, use cases, test cases, process flows, and user guides.
- Office of the Surgeon General (w/ Northrop Grumman, Chantilly, VA)
Education
Certification -
Army Management Staff College
01.2016
Bachelor of Arts (B.A.) - Sociology
Saint Leo University
Hampton, VA01.1999
Associate of Arts (A.A.) - Human Services
Thomas Nelson Community College
Hampton, VA01.1987
Skills
- Enterprise architecture
- Project management
- IT governance
- Solution design
- Requirements gathering
- Strategic planning
Certification
- Level III Acquisition
- Enterprise Architect
- Program Management
References
- John Bauer, jbauer@loc.gov, (202) 707-5139
- Christie King, cmarieking1@yahoo.com, (703) 501-0452
- Brenda Gooden, Brenda.A.Gooden@usace.army.mil, (540) 372-3321
- Cecily Odom, cecily.a.odom2.civ@mail.mil, (661) 717-7772
Awards
- Civilian Service Commendation Medal, CIO, U.S. Army Corps of Engineers (USACE), 2018, For excellence in the technical support team leadership and revolutionary program delivery.
- Exemplary Civilian Service Award, Department of the Air Force, 2015
- Meritorious Service Medal, Department of the Air Force, 2015
Affiliations
Mentoring Program
Timeline
ENTERPRISE ARCHITECT & DEMAND MANAGER
U.S. Library of Congress
11.2020 - 03.2023
SR PROGRAM MANAGER (Policy & Planning)
U.S. Army Corps of Engineers (USACE)
02.2015 - 11.2020
SR ENTERPRISE ARCHITECT
Secretary of the Air Force
06.2011 - 02.2015
SR PROGRAM MANAGER & SR FUNCTIONAL SYSTEMS ENGINEER
Department of Defense (DoD)
03.2010 - 06.2011
SR PROGRAM MANAGER
Department of Defense (DoD)
12.2008 - 12.2010
SR PROGRAM MANAGER
U.S. Air Force
08.2007 - 12.2008
SOFTWARE ENGINEER & SR ANALYST / INSTRUCTOR
U.S. Army
01.2003 - 08.2007
Certification -
Army Management Staff College
Bachelor of Arts (B.A.) - Sociology
Saint Leo University
Associate of Arts (A.A.) - Human Services
Thomas Nelson Community College