Shiva Imani

Hair Salon Manager

Hair Cuttery

Clifton

03.2013 - 11.2025

Managed daily salon operations and ensured high customer satisfaction.
Supervised staff, providing training and performance feedback.
Scheduled appointments and coordinated team shifts efficiently.
Maintained inventory and ordered supplies to meet demand.
Developed marketing strategies to increase salon visibility and clientele.
Implemented health and safety protocols for staff and clients.
Resolved customer complaints promptly to enhance loyalty.
Fostered a positive work environment through team-building activities.
Provided excellent customer service to build clientele base and ensure repeat business.
Oversaw the cleanliness of the salon facility to ensure it was presentable at all times.
Monitored and tracked salon product contracts and deliveries.
Organized promotional events such as special offers or discounts for customers.
Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff.
Resolved customer complaints in a timely manner to maintain high levels of satisfaction.
Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
Hired, trained, evaluated, supervised and disciplined salon staff members.
Tracked inventory of products and supplies necessary for salon operations.
Generated reports on key metrics related to customer service levels and employee productivity.
Implemented new technologies such as software systems to improve efficiency.
Maintained and monitored daily salon operations, including scheduling appointments and overseeing staff.
Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Supervised banking procedures, cash flow, and accounting processes.