SHMURA GLENN
Roanoke
Overview
2027
2027
years of professional experience
Work History
Tax Preparer
Speedy Tax Service
Roanoke, VA
01.2007 - Current
- Prepared individual and small business tax returns ensuring compliance with federal and state regulations.
- Conducted thorough reviews of financial documents to verify accuracy and eligibility for tax credits.
- Assisted clients in gathering necessary documentation for tax preparation, enhancing overall efficiency.
- Utilized tax preparation software to streamline filing processes and improve turnaround times.
- Educated clients on tax-saving strategies and changes in tax legislation impacting their filings.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
Manager
Tajzmah Enterprises
Roanoke, VA
04.2022 - 03.2025
- Developed and executed strategic initiatives to optimize resource allocation and reduce costs.
- Mentored junior staff, fostering a culture of continuous improvement and professional development.
- Analyzed market trends to inform business decisions and drive competitive advantage.
- Established standard operating procedures to improve workflow
- Managed and motivated employees to be productive and engaged during work hours.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Owner
A Byron Smith Oil Co
2007 - 2025
- Developed and implemented operational strategies to enhance service efficiency.
- Managed day-to-day business activities and ensured compliance with industry regulations.
- Oversaw inventory management, optimizing stock levels to reduce costs.
- Trained and mentored staff on safety protocols and customer service best practices.
- Coordinated community outreach programs to promote brand awareness and customer loyalty.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
Bachelor of Science -
Timeline
Manager
Tajzmah Enterprises
04.2022 - 03.2025
Tax Preparer
Speedy Tax Service
01.2007 - Current
Owner
A Byron Smith Oil Co
2007 - 2025