Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Shrishti Kharel

Williamsburg

Summary

Compassionate, Six Sigma Black Belt Certified healthcare leader with over 10 years of extensive P&L management experience, driving operational efficiency, and regulatory compliance. Proven track record in business development and KPI monitoring, fostering collaborative leadership to enhance team performance. Adept at transforming organizational culture while achieving significant revenue growth through strategic initiatives.

Overview

15
15
years of professional experience
1
1
Certification

Work History

General Manager II

Apria Healthcare
Hampton
08.2023 - Current
  • Full P&L responsibility for branch profit, including both revenue and operating income.
  • Overseeing the day-to-day operations of the branch, responsible for achieving key focus product starts, budget, and cash collections.
  • Monitor key performance indicators (KPIs), and identify areas for improvement, adhering to all relevant regulations, including CHAP, and other healthcare compliance requirements.
  • Monitors staffing levels, expenditures, asset equipment utilization, and inventory levels to ensure maximum profit margins.
  • Collaborates with senior management to develop, review, update, and implement business strategic planning, including sales and financial performance.
  • Responsible for executing sales strategy and growth initiatives by personally building and maintaining relationships with key customers, helping the sales team develop impactful territory plans and strategies, and assisting the sales staff to achieve results.

Regional Enrollment Manager

InnovAge PACE
Newport News
02.2022 - 08.2023
  • Developed and executed marketing strategies to increase program visibility and attract potential participants.
  • Managed the enrollment process, including initial screening, eligibility determination, and paperwork.
  • Built and maintained relationships with potential referral sources.
  • Ensured all marketing and enrollment activities comply with PACE regulations.
  • Worked effectively with the PACE interdisciplinary team to ensure smooth enrollment processes.
  • Collected analyzed, and presented enrollment data to leadership, identifying areas for improvement.

Branch Operations Team Manager

Apria Healthcare
Hampton
09.2021 - 02.2022
  • Oversaw the day-to-day operations of a branch office, and ensured smooth and efficient functioning.
  • Supervised branch coordinators, delegated tasks, monitored team performance, and assisted with the sales team.
  • Monitored team performance, identified training needs, and provided coaching.
  • Ensured team members complete order processing using current tools, processes, and technology.

Administrative Manager

ABC-Apria Company
Hampton
04.2021 - 02.2022
  • Oversaw and directed the day-to-day administrative operations of the four branch locations, including managing office staff, facilities, and resources.
  • Responsible for the front desk reception area.
  • Oversaw patient and referral source engagement, and ensured timely follow-up on orders.
  • Reviewed and recommended business processes, workflow changes, and products/services to improve operational efficiency and profitability.

Business Office Coordinator

ABC -An Apria Company
Hampton
12.2020 - 09.2021
  • Acted as the first point of contact for patients arriving in person, and answered inbound calls from customers on a multi-line phone system.
  • Performed processing duties for the branch, including but not limited to creating and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry.

Assistant Manager

Walgreens Boots Alliance
Newport News
01.2019 - 08.2020
  • Assisted the Store Manager in all aspects of store operations, including managing staff, ensuring proper merchandising, protecting store assets, and enhancing customer service.
  • Assisted with developing sales strategies, maintained inventory, and ensured compliance with policies and regulations.
  • Supervised, trained and motivated employees.
  • Monitored inventory levels, participated in ordering, and ensured proper storage.

Customer Service Supervisor

Kohl's
Williamsburg
06.2016 - 12.2018
  • Led, coached, and assisted associates to deliver speed of service, execute complex transactions, and create a positive customer experience.
  • Exceeded individual goals (e.g., credit, loyalty), and supported the team in achieving store district goals.
  • Oversaw daily cash-related processes (e.g., register balancing, change orders, voided transactions), and ensured inventory accuracy through merchandise disposition practices.
  • Ensured a positive and helpful customer experience at the POS and customer service areas, addressed customer issues, and resolved complaints.
  • Collaborated with other supervisors and team members to ensure smooth operations and customer satisfaction.

Regulatory Specialist

Registrar Corp
Hampton
02.2010 - 11.2011
  • Prepared and submitted regulatory file applications and supporting documentation to the Food and Drug
  • Administration (FDA). Reviewed reports to assess compliance with FDA regulations.
  • Coordinated recall or market withdrawal activities, as necessary.
  • Completed and reported on Food & Beverage, Drugs & Medical Devices impact assessments.
  • Received, researched, and resolved consumer inquiries.
  • Developed or tracked quality metrics.

Education

MBA - Healthcare Management

Virginia Wesleyan University
Virginia Beach, VA
04-2021

Bachelor of Science - Business Economics

South Dakota State University
Brookings, SD
12-2009

Skills

  • P&L management
  • KPI monitoring
  • Regulatory compliance
  • Staff management
  • Business development
  • Budget management
  • Operational efficiency
  • Collaborative leadership
  • Culture transformation

Certification

  • Diploma Certificate in Pharmacy Technician, Penn Foster Career School, 2015
  • Certified Revenue Cycle Representative (CRCR), through HFMA, 2020-2022
  • Certified Healthcare Financial Professional (CHFP), through HFMA, 2020-2023
  • Certified Six Sigma Black Belt (Coursera-University System of Georgia), 2021

Accomplishments

· ACHE-American College of Healthcare Executives, 2018-Current.

· HFMA-Healthcare Financial Management Association, 2018-Current.

· 2020-2021, Robert H. Thomas Scholarship (MBA), funded through HFMA, VA-DC Chapter

· VRHA-Virginia Rural Health Association.

· 2018, VRHA Runner up, Rural Health Essay Contest.

Timeline

General Manager II

Apria Healthcare
08.2023 - Current

Regional Enrollment Manager

InnovAge PACE
02.2022 - 08.2023

Branch Operations Team Manager

Apria Healthcare
09.2021 - 02.2022

Administrative Manager

ABC-Apria Company
04.2021 - 02.2022

Business Office Coordinator

ABC -An Apria Company
12.2020 - 09.2021

Assistant Manager

Walgreens Boots Alliance
01.2019 - 08.2020

Customer Service Supervisor

Kohl's
06.2016 - 12.2018

Regulatory Specialist

Registrar Corp
02.2010 - 11.2011

MBA - Healthcare Management

Virginia Wesleyan University

Bachelor of Science - Business Economics

South Dakota State University

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Shrishti Kharel