shubhpreet kaur
Manassas
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated Customer Service Representative with extensive experience in Target industry . Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive attitude.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Super Target
Gainesville
03.2015 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Mentored new employees on procedures and policies to maximize team performance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Collected deposits or payments and arranged for billing.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Receptionist
Gainesville dental arts
Gainesville
03.2022 - 12.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Monitored security cameras in the lobby area to ensure safety of employees and guests.
- Coordinated with vendors for repairs and maintenance of office equipment such as printers or computers.
- Organized conference room reservations for meetings or events.
- Created badges for temporary personnel who entered the building on a daily basis.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments and meetings for management team.
- Supervised setup of conference rooms for meetings and office events in common areas.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Used company badging system to create badges for new employees and visitors.
Education
Bachelor of Arts - Education
University of Jammu
Kathua Jammu06-2007
Bachelor of Arts - Liberal Arts And General Studies
Guru Nanak Dev University
Amritsar Punjab04-2005
Some College (No Degree) - Biology ,English,CST,PHI,microbiology
Northern Virginia Community College
Manassas, VASkills
- Account updating
- Product Knowledge
- Call Management
- Complaint resolution
- Scheduling
- Data Entry
- Data Collection
- Grammar
- Patience
- Appointment Scheduling
- Paperwork Processing
- Customer consulting
- Clerical Support
- Credit card payment processing
- Payment Processing
- Customer Education
- Multi-Task Management
- Computer Proficiency
- Customer Service
- Medical terminology knowledge
- Customer Relations
- Client Relations
Evaluation of degrees
I Evaluated both the degrees which are equivalent to liberal arts and education in usa .
Timeline
Receptionist
Gainesville dental arts
03.2022 - 12.2023
Customer Service Representative
Super Target
03.2015 - Current
Bachelor of Arts - Education
University of Jammu
Bachelor of Arts - Liberal Arts And General Studies
Guru Nanak Dev University
Some College (No Degree) - Biology ,English,CST,PHI,microbiology
Northern Virginia Community College