Shunta Trent
Danville
Summary
Strong dedication to helping customers resolve issues using one call resolution.
Overview
17
17
years of professional experience
Work History
Floor Person
Tyson Foods
Ringgold
05.2024 - Current
- Maintained cleanliness and organization in production areas.
- Operated machinery and equipment safely and efficiently.
- Followed safety protocols to ensure a safe work environment.
- Collaborated with team members to meet production goals.
- Performed daily inspections on the floor surface to identify potential safety hazards.
Billing Specialist
LabCorp
Mcleansville
10.2017 - 05.2024
- Monitored past due accounts and pursued collections on outstanding invoices.
- Calculated billing charges, prepared and submitted claims to insurance companies.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
- Answered customer questions to maintain high satisfaction levels.
- Answered customer inquiries regarding billings, payments, account status.
Dealer Support Group
Telvista Call Center
Danville
07.2014 - 10.2017
- Respond to inquiries about billing,New promotions, plans, and devices
- Make changes to accounts such as billing addresses, devices, rate plan, adding additional lines, and features
- Process payments and setting up auto payments,
- Transfer of billing responsibility
- Start Port in Requests
Bookstore Clerk
DCC Bookstore
Danville
06.2009 - 07.2014
- Scanned items and checked pricing on cash register for accuracy.
- Organized shelves and displays to ensure merchandise was attractively presented.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided customer service by answering questions about products and services offered by the bookstore.
- Reconciled cash registers at end of day shift to prepare for next shift's opening procedures.
Education
Galileo High School
06.2009
Skills
- Typing speed of 55 wpm
- Intermediate Knowledge of Microsoft Word and Excel
- Intermediate Customer Service Proficiency
- Intermediate Communication Proficiency
- Knowledge of ICD 10 Coding and submitting insurance claims
Primary Phone
(434) 710-6688
Timeline
Floor Person
Tyson Foods
05.2024 - Current
Billing Specialist
LabCorp
10.2017 - 05.2024
Dealer Support Group
Telvista Call Center
07.2014 - 10.2017
Bookstore Clerk
DCC Bookstore
06.2009 - 07.2014
Galileo High School