Shyla Fuher
Newport News
Summary
Operations manager with extensive experience in planning and support initiatives that enhance operational efficiency and boost productivity. Skilled in team building, sales management, and process improvement. Strong understanding of industry trends, providing insights for growth and business expansion.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
3 Peat Eats
Newport News
01.2023 - 12.2025
- Trained and mentored staff to improve team performance and operational knowledge.
- Analyzed customer feedback to identify service gaps and improve overall satisfaction.
- Maintained accurate records of operational data for reporting and analysis purposes.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Enhanced team engagement through motivational initiatives and performance recognition programs.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Barista
Starbucks
Newport News
10.2019 - 04.2024
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Shift Supervisor
Starbucks
Newport News
10.2020 - 12.2023
- Trained team members on beverage preparation techniques and customer service standards.
- Monitored inventory levels and placed orders to maintain stock availability.
- Conducted regular performance assessments to identify training needs and opportunities for improvement.
- Implemented safety protocols to ensure compliance with health regulations.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Maintained cleanliness and organization of work areas to promote a pleasant environment.
- Encouraged teamwork and collaboration among staff to foster a positive work culture.
- Provided feedback to employees on performance to support professional growth.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
Cosmetology Student
Empire beauty school
Virginia Beach
08.2018 - 07.2019
- Conducted client consultations to assess individual needs and preferences.
- Applied sanitation procedures to maintain a safe and hygienic work environment.
- Developed product knowledge to recommend suitable treatments to clients.
- Provided recommendations for home care products to support client beauty routines.
- Demonstrated effective communication skills while interacting with clients and peers.
- Maintained a clean and organized work area to ensure safety standards were met.
- Monitored inventory levels and informed management of supply needs.
- Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
- Scheduled appointments with clients according to salon protocols.
- Adhered to all state laws governing cosmetology services.
- Maintained accurate records of client information in the salon database system.
- Responded to customer inquiries by phone, email, and in person.
Education
Some College (No Degree) - Cosmetology
Empire Beauty School
Virginia Beach, VA07-2019
High School Diploma -
Lake Stevens High School
Lake Stevens, WA06-2016
Skills
- Employee training
- Operational efficiency
- Data analysis
- Customer satisfaction
- Inventory management
- Staff development
- Conflict resolution
- Effective communication
- Time management
Certification
Cosmetology, Board for Barbers and Cosmetology, 2019
Timeline
Operations Manager
3 Peat Eats
01.2023 - 12.2025
Shift Supervisor
Starbucks
10.2020 - 12.2023
Barista
Starbucks
10.2019 - 04.2024
Cosmetology Student
Empire beauty school
08.2018 - 07.2019
Some College (No Degree) - Cosmetology
Empire Beauty School
High School Diploma -
Lake Stevens High School