Shyla Janzen
141 W Randall Ave
Summary
Dynamic Process Leader with a proven track record at PetSmart, enhancing inventory management and optimizing supply chain efficiency. Skilled in operations management and cross-functional coordination, I implemented quality control measures that significantly improved customer satisfaction. Known for innovative solutions and strong leadership, I excel in driving process improvements and team training.
Overview
9
9
years of professional experience
Work History
Process Leader
PetSmart
Virginia Beach, VA
09.2023 - Current
- Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
- Trained team members on operational procedures and best practices for effective workflow execution.
- Implemented quality control measures to ensure compliance with company standards and customer satisfaction.
- Coordinated cross-functional teams to optimize supply chain efficiency and improve service delivery timelines.
- Analyzed operational metrics to identify areas for process improvement and increased productivity.
Bartender
Abuelo's Restaurant
Chesepeake
03.2017 - 07.2023
- Prepared and served a variety of beverages in fast-paced environment.
- Maintained cleanliness and organization of bar area to enhance service efficiency.
- Interacted with customers to provide recommendations and ensure satisfaction.
- Assisted in training new staff on drink preparation and customer service standards.
- Developed signature cocktails that improved customer engagement and retention.
- Served high customer volumes during special events, nights, and weekends.
Education
Associate of Science -
Old Dominion University
Norfolk, Virginia, VASkills
- Customer focus
- Operations management
- Innovation and creativity
- Business process reengineering
- Cross-functional coordination
- Leadership trained
- Process documentation
Timeline
Process Leader
PetSmart
09.2023 - Current
Bartender
Abuelo's Restaurant
03.2017 - 07.2023
Associate of Science -
Old Dominion University