Shynice White
Chesapeake
Summary
Diligent and dependable PDA with exceptional customer service skills and polite, professional demeanor. Works effectively within teams to provide excellent food service. Strong menu memorization and dedication to health and food safety regulations compliance.
Overview
11
11
years of professional experience
Work History
Clerk
Glasser And Glasser
09.2023 - Current
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
Patient Dining Associate
Sentara
04.2023 - 09.2023
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Streamlined dining operations for increased efficiency through effective communication with kitchen staff.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Improved overall restaurant reputation by consistently delivering high-quality food and attentive service.
Debt Collector
PORTFOLIO RECOVERY ASSOC
03.2022 - 04.2023
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
PCA/Caregiver
Faith and serenity home care
10.2019 - 01.2023
- Improved patient satisfaction by addressing their individual needs and preferences.
- Provided emotional support to patients and families during difficult times, promoting a positive environment.
- Enhanced patient comfort by providing attentive and personalized care services.
Team Leader
Taco Bell
07.2013 - 05.2022
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Fire Watcher
IMIA
01.2019 - 03.2021
- Enhanced safety by diligently monitoring assigned areas for potential fire hazards and violations.
- Reduced fire risks by promptly reporting incidents and unsafe conditions to the appropriate personnel.
- Supported firefighting efforts with timely communication of relevant information to emergency responders.
- Maintained accurate records, documenting observations and actions taken during each shift.
Burger King Crew Member
Burger King
07.2016 - 02.2017
- Improved customer satisfaction by providing efficient and friendly service during peak hours.
- Enhanced team productivity by maintaining a clean and organized work environment.
- Prepared high-quality food items following established recipes and safety guidelines for consistent results.
Education
Indian River High School
Skills
- Safe Food Handling Procedures
- Safe Work Practices
- Call Center Processes
- Payment Acceptance
- Site Evaluations
- Precautionary Measures
- Equipment Management
- Quality Patient Care
- Patient Care Activities
- Overseeing Daily Activities
- Sales Expertise
- Pollution Prevention
Additional Information
- Authorized to work in the US for any employer
Timeline
Clerk
Glasser And Glasser
09.2023 - Current
Patient Dining Associate
Sentara
04.2023 - 09.2023
Debt Collector
PORTFOLIO RECOVERY ASSOC
03.2022 - 04.2023
PCA/Caregiver
Faith and serenity home care
10.2019 - 01.2023
Fire Watcher
IMIA
01.2019 - 03.2021
Burger King Crew Member
Burger King
07.2016 - 02.2017
Team Leader
Taco Bell
07.2013 - 05.2022
Indian River High School
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