Shyniece Jackson
Alexandria
Summary
Customer Service Representative, utilizing my 7+ years of experience in helping guest have an amazing experience that make them want to return and tell their friends and families about the company, handling money, and using my leadership skill to solve an issue. My goal is to utilize my skills and experience to increase the volume of guests obtained at the company while delivering exceptional customer service and exceeding the goal of the company.
Overview
10
10
years of professional experience
Work History
Leasing Specialist
Kay Management
Temple Hills, MD
01.2026 - Current
- Facilitated lease negotiations, ensuring compliance with company policies and legal regulations.
- Conducted property tours for prospective tenants, highlighting key features and benefits of available units.
- Managed tenant inquiries, providing timely responses and maintaining high customer satisfaction levels.
- Streamlined leasing processes by implementing digital tools to enhance efficiency and reduce turnaround time.
- Oversaw lease documentation accuracy, promoting compliance with regulatory standards and minimizing discrepancies.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Leasing Specialist
Preservation Partners
Waldorf, MD
02.2022 - 05.2023
- Facilitated leasing process by conducting property tours and addressing tenant inquiries.
- Collaborated with marketing team to create effective promotional materials for properties.
- Conducted market research to assess rental trends and adjust pricing strategies accordingly.
- Analyzed lease agreements for compliance, ensuring accuracy in documentation and terms.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Developed strong relationships with prospective tenants to enhance occupancy rates.
- Streamlined application process, improving efficiency and tenant satisfaction.
Front Desk Receptionist
Courtyard Hotel
Hyattsville, MD
02.2018 - 12.2021
- Greeting guests in an efficient and courteous manner, checked guests in and out of their rooms, distribute room keys, answer questions and processed payments for hotel services.
- Managed multi-line phone system, directing calls to appropriate personnel efficiently.
- Greeted and assisted visitors, providing exceptional customer service and support.
- Coordinated scheduling for meetings and appointments, optimizing front desk operations.
- Maintained accurate records of visitor logs and inquiries, ensuring data integrity.
- Implemented office supply inventory management processes, reducing waste and costs.
Guest Services Team Member
Guest Services Inc.
Washington, DC
05.2016 - 01.2017
- Delivered exceptional guest experiences by addressing inquiries and resolving issues promptly.
- Coordinated front desk activities to ensure smooth check-in and check-out processes.
- Implemented feedback mechanisms to gauge guest satisfaction and identify areas for improvement.
- Streamlined communication between departments to enhance overall service delivery for guests.
- Led initiatives focused on optimizing workflow processes, resulting in increased guest satisfaction ratings.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Provided support for VIP guests, ensuring their needs were met with exceptional service levels throughout their stay.
Education
High School - General Studies
Central High School
01-2018
Skills
- Microsoft Office
- Efficient Team Leader
- Active Listener
- Attention To Detail
- Problem Solving
- Strategic Thinking
- Conflict Resolution
- Empathy
- Open-Mindedness
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal oriented
- Lease renewals
- Telephone and email etiquette
- Fair housing regulations
- Email communication
- Phone etiquette
- Rent collection
- Application process proficiency
- Application processing
Timeline
Leasing Specialist
Kay Management
01.2026 - Current
Leasing Specialist
Preservation Partners
02.2022 - 05.2023
Front Desk Receptionist
Courtyard Hotel
02.2018 - 12.2021
Guest Services Team Member
Guest Services Inc.
05.2016 - 01.2017
High School - General Studies
Central High School