Sienna French
Narrows
Summary
Dynamic dispatcher with proven expertise at MTM, Inc. in driver communication and database maintenance. Recognized for enhancing customer service through effective conflict resolution and training new hires. Skilled in prioritizing calls and adjusting routes to ensure timely transportation, fostering strong relationships with team members and clients alike.
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
4
4
years of professional experience
Work History
Dispatcher
MTM, Inc.
08.2022 - Current
- Maintained updated and detailed records of calls in database.
- Tracking driver progress to identify possible delays and provide real-time updates to members.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicated with drivers and personnel to coordinate timely transportation for members.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with customers to provide transportation updates and resolution.
- Utilized customer feedback to improve customer service.
- Assisted in resolving customer complaints and grievances.
- Provided customers with information on transportation provider.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls.
- Clearing drivers manifests when needed
- Keeping close relationships with VAMS and SRS's
- Checked that each scheduled route was appropriately covered by drivers.
- Scheduled and dispatched drivers to locations within MTMs markets.
- Provided training and guidance to new dispatchers.
- Assist other agents in any refreshing they may need.
- Paying attention to detail.
- Contacting drivers to accommodate last minute trips.
- Utilized dispatch software to enter customer information.
- Worked closely with multiple teams to effectively resolve issues and complaints.
- Coordinated driver dispatch to accomplish daily transportation requirements.
- Notating every members account with every call
Cashier
Home Depot
10.2021 - 09.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Built relationships with customers to encourage repeat business.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provided excellent customer service
Education
High School Diploma -
Narrows High School
Narrows06-2010
Skills
- Driver communication
- Database maintenance
- Workflow prioritization
- Driver Support
- Stress tolerance
- Training new hires
- Adjusting routes
- Prioritizing calls
- Customer service
- Dispatch coordination
- Active listening
- Time management
- Reveal proficiency
- Team collaboration
Timeline
Dispatcher
MTM, Inc.
08.2022 - Current
Cashier
Home Depot
10.2021 - 09.2022
High School Diploma -
Narrows High School
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