Sierra Cundiff
Newport News
Summary
Ground Operations Manager with expertise in employee training and operational efficiency. Demonstrated success in improving safety protocols and minimizing costs while building strong customer relationships. Proficient in performance evaluation and conflict resolution, ensuring adherence to FAA regulations and promoting team success in high-pressure settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ground Operations Manager
GAT Airline Ground Support
Richmond
02.2023 - Current
- Ensured compliance with FAA regulations and safety standards regarding ground handling activities.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Maintained records of employee participation in all training activities.
- Created post-training evaluation surveys to measure performance improvement.
- Participated in conferences, seminars and other industry events related to corporate education initiatives.
- Collaborated with department heads to design effective learning strategies that support organizational goals.
- Trained employees on safety and security procedures, airline service protocols, and other duties related to ground operations.
- Provided training for personnel on emergency response protocols and safety regulations.
- Implemented new strategies to improve efficiency and reduce costs associated with ground operations.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Oversaw maintenance activities on GSE, ensuring they are serviced properly according to the manufacturer's and airline's specifications.
Ground Operations Supervisor and Trainer
GAT Airline Ground Support
Richmond
02.2019 - 02.2023
- Developed strong relationships with customers through excellent customer service practices.
- Ensured compliance with all safety regulations in the workplace.
- Trained new employees on proper job functions and company policies and procedures.
- Provided training on safety protocols to staff members.
- Ensured compliance with security policies and procedures through regular audits and reviews.
- Conducted regular performance evaluations, providing feedback and development opportunities to staff.
- Prepared detailed reports summarizing operational information including fuel consumption, flight times, delays.
- Trained personnel on proper techniques for loading and unloading commodities safely, without damage to property or personnel.
Ground Operations Agent
GAT Airline Ground Support
Richmond
03.2018 - 02.2019
- Maintained communication with crew members, customers and other ground staff to ensure smooth operations.
- Organized transportation services for arriving passengers who require special accommodations or additional assistance upon disembarking the plane.
- Provided customer service support by responding to inquiries from travelers regarding their flights or services offered at the airport terminal.
- Maintained operations compliance with FAA, TSA and airport regulations.
- Communicated effectively with airline dispatchers regarding delay information or weather updates affecting scheduled departures and arrivals.
- Assisted passengers in boarding the aircraft on time and provided assistance as needed.
- Performed baggage handling duties, including loading and unloading cargo, ensuring proper weight distribution, and verifying manifests.
Lead Cross-Utilized Agent
Trego-Dugan Aviation
Richmond
04.2017 - 03.2018
- Customer Service and Operations Lead Agent for Allegiant Air, XTRAirways, and Sun Country Airlines.
- Ground Operations Lead Agent loading and unloading baggage for Allegiant Air, XTRAirways and Sun Country Airlines.
- Ground Security Coordinator for Allegiant Air, XTRAirways, and Sun Country Airlines.
- Aircraft Appearance and Security-Search Agent for Southwest Airlines.
Key-Holder Cashier
Dollar General
Ashland
11.2015 - 04.2017
- Part time key holder to store and safe.
- Responsible for all cash-handling during shifts.
- Responsible for stocking shelves.
- Ensure prices and products are up to date.
- Assisted guests and cashiers as needed.
Education
High School Diploma -
Patrick Henry High School
Ashland06.2016
Skills
- Employee training
- Safety protocols
- Operational efficiency
- Performance evaluation
- Customer service
- Data analysis
- Team leadership
- Cost reduction
- Process improvement
- Scheduling coordination
- Conflict resolution
- Problem-solving
- Decision-making
- Customer relationship management
- MS office
- Organizational management
- Budgeting and cost control
- High-pressure environments
- KPI tracking
Certification
- Ground Security Coordinator certified for multiple airlines
- Train-the-Trainer certified for multiple airlines
References
References available upon request.
Timeline
Ground Operations Manager
GAT Airline Ground Support
02.2023 - Current
Ground Operations Supervisor and Trainer
GAT Airline Ground Support
02.2019 - 02.2023
Ground Operations Agent
GAT Airline Ground Support
03.2018 - 02.2019
Lead Cross-Utilized Agent
Trego-Dugan Aviation
04.2017 - 03.2018
Key-Holder Cashier
Dollar General
11.2015 - 04.2017
High School Diploma -
Patrick Henry High School
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