Sierra A Dansby
Petersburg
Summary
Proficient Customer Service Professional with experience resolving conflicts and building relationships at Family Dollar. Skilled in active listening and effective communication, consistently enhancing customer satisfaction and loyalty. Expertise in managing high-stress situations with critical thinking and problem-solving abilities to ensure optimal service delivery.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Family Dollar
12.2024 - Current
- Enhanced customer satisfaction by efficiently resolving inquiries and issues.
- Ensured accurate transactions while maintaining cash register integrity and compliance.
- Maintained store cleanliness and visual merchandising through effective team collaboration.
- Increased customer engagement by educating on promotions and loyalty programs.
- Resolved complaints with empathy, fostering increased loyalty and repeat business.
Cashier
Brookshire Grocery
07.2024 - 10.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring discrepancy-free reconciliations.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize checkout workflow during peak hours.
- Resolved customer complaints promptly, fostering a positive store environment.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Pizza Maker
Marcos's Pizza
06.2023 - 05.2024
- Collaborated with team members to ensure timely order fulfillment during peak hours.
- Answered customer calls and handled taking orders and dealing with customer complaints during a rush.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Reduced customer waiting by batch cooking popular items during rush times.
Education
High School Diploma -
Forney Highschool
Forney, TX05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Relationship building
- Computer proficiency
- Conflict resolution
- Call management
Timeline
Customer Service Representative
Family Dollar
12.2024 - Current
Cashier
Brookshire Grocery
07.2024 - 10.2024
Pizza Maker
Marcos's Pizza
06.2023 - 05.2024
High School Diploma -
Forney Highschool