Sierra Evans
Sandston
Summary
A versatile and assertive and productive individual with years of call center experience, customer service experience, and excellent communication skills. I am seeking a challenging career with an employer who will offer stability and an opportunity for career advancement.
Overview
13
13
years of professional experience
Work History
Loss Draft Claims Specialist
Assurant
08.2024 - Current
- Delivered high-quality customer service by effectively addressing concerns and providing clear explanations regarding loss draft procedures.
- Improved claim processing times by efficiently reviewing and analyzing loss draft documents.
- Consistently met deadlines for reviewing documents, resulting in improved turnaround times for fund release requests from homeowners.
- Prevented potential delays in claim resolution by proactively identifying missing documentation or information required from borrowers or insurance providers.
- Managed a high volume of inbound calls from customers seeking updates or clarification on their loss draft claims, ensuring prompt responses while maintaining professionalism at all times.
Customer Loyalty Representative
SimpliSafe
10.2023 - 08.2024
- Preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls
- Assisted customers with adding value to their security system
- Answered questions regarding billing and Simplisafes components
Sales/Customer Service/Technician
T-Mobile
04.2015 - 04.2023
- Assisted in speaking with customers and with sales and troubleshooting to meet daily goals
- Provide information systems technical support for routine customer issues
- Raise information, bug and feature request to senior support specialist
Mortgage Servicing Specialist
Suntrust Mortgage Inc.
02.2012 - 04.2015
- Assist Clients with electronic payments thru Western Union Speedpay
- Assist with escalated calls concerning taxes and insurance
- Communicated with clients daily and did daily follow-up calls
- Mailed and faxed important information daily
Education
Diploma -
Henrico High School
Richmond, VA12.2004
Skills
- Mortgage Servicing
- Technical Support
- Customer Service Specialist
Personal Information
Work Permit: Authorized to work in the US for any employer
Qualifying Skills
- Mature and responsible individual with a pleasant personality
- Dependable and loyal worker with the ability to work independently and effectively
- Highly motivated with strong desires to learn
- Excel in Microsoft Word and PowerPoint
- Effective with 10 key operations
Timeline
Loss Draft Claims Specialist
Assurant
08.2024 - Current
Customer Loyalty Representative
SimpliSafe
10.2023 - 08.2024
Sales/Customer Service/Technician
T-Mobile
04.2015 - 04.2023
Mortgage Servicing Specialist
Suntrust Mortgage Inc.
02.2012 - 04.2015
Diploma -
Henrico High School
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