Sierra Evans
Sandston
Summary
A versatile and assertive and productive individual with years of call center experience, customer service experience, and excellent communication skills. I am seeking a challenging career with an employer who will offer stability and an opportunity for career advancement.
Overview
13
13
years of professional experience
Work History
Loss Draft Claims Specialist
Assurant
Richmond,VA
08.2024 - Current
- Delivered high-quality customer service by effectively addressing concerns and providing clear explanations regarding loss draft procedures.
- Improved claim processing times by efficiently reviewing and analyzing loss draft documents.
- Consistently met deadlines for reviewing documents, resulting in improved turnaround times for fund release requests from homeowners.
- Prevented potential delays in claim resolution by proactively identifying missing documentation or information required from borrowers or insurance providers.
- Managed a high volume of inbound calls from customers seeking updates or clarification on their loss draft claims, ensuring prompt responses while maintaining professionalism at all times.
Customer Loyalty Representative
SimpliSafe
Richmond, VA
10.2023 - 08.2024
- Preserve SimpliSafe customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls
- Assisted customers with adding value to their security system
- Answered questions regarding billing and Simplisafes components
Sales/Customer Service/Technician
T-Mobile
Richmond, VA
04.2015 - 04.2023
- Assisted in speaking with customers and with sales and troubleshooting to meet daily goals
- Provide information systems technical support for routine customer issues
- Raise information, bug and feature request to senior support specialist
Mortgage Servicing Specialist
Suntrust Mortgage Inc.
Richmond, VA
02.2012 - 04.2015
- Assist Clients with electronic payments thru Western Union Speedpay
- Assist with escalated calls concerning taxes and insurance
- Communicated with clients daily and did daily follow-up calls
- Mailed and faxed important information daily
Education
Diploma -
Henrico High School
Richmond, VA12.2004
Skills
- Mortgage Servicing
- Technical Support
- Customer Service Specialist
Personal Information
Work Permit: Authorized to work in the US for any employer
Qualifying Skills
- Mature and responsible individual with a pleasant personality
- Dependable and loyal worker with the ability to work independently and effectively
- Highly motivated with strong desires to learn
- Excel in Microsoft Word and PowerPoint
- Effective with 10 key operations
Timeline
Loss Draft Claims Specialist
Assurant
08.2024 - Current
Customer Loyalty Representative
SimpliSafe
10.2023 - 08.2024
Sales/Customer Service/Technician
T-Mobile
04.2015 - 04.2023
Mortgage Servicing Specialist
Suntrust Mortgage Inc.
02.2012 - 04.2015
Diploma -
Henrico High School