Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Harper

Chesapeake

Summary

Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.

Overview

9
9
years of professional experience

Work History

General Manager

Stop N Save
Chesapeake
05.2022 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.

Home Health Aide

Self-employeed
Virginia Beach
09.2021 - 12.2024
  • Provided companionship and monitored health condition of clients.
  • Administered prescribed medications under direction from physician.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.

General Manager

Cricket Wireless
Chesapeake
10.2018 - 11.2022
  • Implemented successful business strategies to increase revenue and target new markets.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created schedules and monitored payroll to remain within budget.
  • Built and maintained loyal, long-term customer relationships through effective account management.

Technical Support Representative

IBEX Global
Hampton
06.2017 - 10.2018
  • Provided thorough support and problem-solving for customers.
  • Maintain composure and patience in face of difficult customer situations.
  • Achieve monthly metrics, including call duration and customer satisfaction ratings.
  • Processed inbound and outbound technical support calls.

Medical Documentation Reviewer

DOMA Technologies
Virginia Beach
05.2016 - 06.2018
  • Proofread documents carefully to check accuracy and completeness of all paperwork.
  • Maintained accurate records of audit activities including notes taken during the review process.
  • Generated reports on patient data and record-keeping activities as required by management.
  • Ensured compliance with HIPAA regulations related to access, disclosure, storage, and disposal of protected health information.
  • Coordinated with healthcare providers to clarify unclear or incomplete information in records.

Education

High School Diploma -

Great Bridge High
Chesapeake, VA
06-2005

Skills

  • Operational management
  • Budget management
  • Employee training
  • Performance evaluation
  • Customer service
  • Scheduling

Timeline

General Manager

Stop N Save
05.2022 - Current

Home Health Aide

Self-employeed
09.2021 - 12.2024

General Manager

Cricket Wireless
10.2018 - 11.2022

Technical Support Representative

IBEX Global
06.2017 - 10.2018

Medical Documentation Reviewer

DOMA Technologies
05.2016 - 06.2018

High School Diploma -

Great Bridge High

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Sierra Harper