Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Hawkins

Chatham

Summary

Dynamic Kennel Manager with extensive experience at Hollywood Pets, recognized for exceptional animal care and effective staff management. Demonstrated ability to enhance customer satisfaction through the implementation of rigorous sanitation protocols and outstanding service delivery. Proficient in pet grooming techniques and adept at building strong client relationships, which has led to a significant increase in repeat business and the establishment of a nurturing environment for all animals under care.

Overview

8
8
years of professional experience

Work History

Kennel Manager

Hollywood Pets
01.2020 - Current
  • Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
  • Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
  • Oversaw care, grooming and medication of pets during temporary kennel stays.
  • Oversaw hiring processes for new staff members, ensuring a well-equipped team that maintained high standards of care.
  • Provided excellent customer service by addressing client inquiries promptly and professionally.
  • Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.

Kennel Attendant

Danville Area Humane Society
04.2019 - 02.2020
  • Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
  • Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
  • Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
  • Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Provided top-notch customer service to every customer and exceptional care to animals.

Teaching Assistant

Adult Education Center
06.2018 - 03.2019
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Housekeeper

Sleep Inn Hotel
04.2017 - 05.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.

Education

GED -

Adult Education Center
Chatham, VA

Skills

  • Animal care expertise
  • Pet grooming techniques
  • Safety procedures
  • Animal behavior
  • Sanitation protocols
  • Staff management
  • Facility maintenance

Timeline

Kennel Manager

Hollywood Pets
01.2020 - Current

Kennel Attendant

Danville Area Humane Society
04.2019 - 02.2020

Teaching Assistant

Adult Education Center
06.2018 - 03.2019

Housekeeper

Sleep Inn Hotel
04.2017 - 05.2017

GED -

Adult Education Center

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Sierra Hawkins