Sierra Mines

-Performed regular inventory audits to track product usage and identify any discrepancies.

-Create staff schedule based on client demand and staff availability.

-Developed promotional campaigns and marketing strategies to promote spa services and drive sales.

-Ran weekly reports on sales, client feedback and staff performance to ensure smooth operations.

-Established relationships with key decision makers through regular client visits, follow-up calls and emails to determine their needs.
-Managed accounts by providing ongoing support to my clients after the initial sale was completed.
-Negotiated contracts with clients to ensure profitable outcomes for both companies.

-Initiate warranty claims and schedule technicians to service the home.
-Work diligently with vendors to provide timely responses to customers for solutions of any issues.
-Kept up-to-date with emerging technologies related to warranties and repairs.

-Served as the primary point of contact for customers experiencing product issues, delivering exceptional service throughout the entire warranty process.

-Exceeded monthly metrics and achieved top 10% in metrics across the department each month.

-Served as the main point of contact for clients regarding their financial needs, credit information and bank statements.

-Due to exceptional performance, was given the opportunity to be promoted to apply my
knowledge to train new hiring groups.
-Provided diverse training methodologies to ensure each learning style was implemented so the classes were effective for all learning types.