Sierra Numbers
Waynesboro
Summary
Dedicated 911 dispatcher with experience in high-pressure environments. Proficient in active listening and data entry, delivering calm support to callers and ensuring seamless communication between emergency responders. Committed to enhancing operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Dispatcher
Virginia Regional Transportation Association
Fishersville, VA
11.2025 - Current
- Coordinated transportation schedules to optimize efficiency and reduce wait times.
- Communicated with drivers to relay important updates and address concerns promptly.
- Utilized dispatch software to track vehicle locations and monitor service routes effectively.
- Assisted in resolving operational issues, ensuring smooth transportation services for clients.
911 Dispatcher
Rockbridge Emergency Communications Center
Buena Vista, VA
04.2025 - 11.2025
- Operated multi-line phone systems to efficiently receive emergency calls.
- Facilitated accurate data entry into CAD software for dispatching units.
- Coordinated communication between first responders and callers during emergencies.
- Monitored radio communications to maintain situational awareness in real-time.
911 Dispatcher
Wintergreen Police Department
Roseland, VA
12.2024 - 04.2025
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
Delivery Driver
Amazon
Waynesboro, VA
07.2024 - 11.2024
- Navigated delivery routes efficiently, ensuring timely arrival of packages to customers.
- Operated delivery vehicles safely, adhering to traffic laws and company policies.
- Communicated effectively with dispatch to resolve any route issues or customer inquiries.
- Conducted vehicle inspections daily, reporting maintenance needs proactively to ensure reliability.
911 Dispatcher
Charlottesville-UVA-Albemarle ECC
Charlottesville, VA
11.2023 - 06.2024
- Provided calm, clear instructions to callers in high-stress situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
Education
High School Diploma -
Amanda Clear-Creek
Amanda, OHSkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Attention to detail
- Prioritizing calls
- Dispatching procedures
- Verbal and written communication
- Call handling
- Radio communication
- Multitasking
Certification
- CPR
- Fire 1
- Fire 2
- Hazmat
Timeline
Dispatcher
Virginia Regional Transportation Association
11.2025 - Current
911 Dispatcher
Rockbridge Emergency Communications Center
04.2025 - 11.2025
911 Dispatcher
Wintergreen Police Department
12.2024 - 04.2025
Delivery Driver
Amazon
07.2024 - 11.2024
911 Dispatcher
Charlottesville-UVA-Albemarle ECC
11.2023 - 06.2024
High School Diploma -
Amanda Clear-Creek