Sierra Richardson
Big Stone Gap,VA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Moss Family Dentistry
Kingsport, TN
08.2025 - Current
- Greeted patients and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow effectively.
- Processed patient information using electronic health record systems.
- Assisted with billing inquiries and insurance verifications promptly.
- Communicated effectively with dental staff to enhance teamwork.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Treatment Coordinator
Powell Valley Dental
Big Stone Gap, VA
04.2024 - 08.2025
- Coordinated patient treatment plans, ensuring clear communication between dental staff and patients.
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted in insurance verification, facilitating accurate billing and claims processing.
- Educated patients on treatment options, enhancing understanding of procedures and benefits.
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reviewed X-rays to help patients determine best treatments.
Treatment Coordinator
Associated Oral and Implant Surgeons
Kingsport, TN
01.2023 - 05.2023
- Maintained organized patient records, ensuring compliance with privacy regulations and administrative standards.
- Collaborated with dentists to streamline operational processes and improve patient satisfaction.
- Implemented follow-up procedures to monitor patient progress post-treatment effectively.
- Provided support during consultations, fostering a comfortable environment for patients' inquiries and concerns.
Hygiene Coordinator
Bateman Dentistry
Kingsport, TN
10.2021 - 01.2023
- Reduced wait times for appointments through efficient management of the hygiene schedule.
- Made and confirmed appointments to promote necessary follow-up care to maintain dental health.
- Worked with dentists in developing and implementing personalized care plans for dental patients.
- Resolved customer inquiries through phone and email communication, ensuring timely responses.
Receptionist
Sophisticated Smiles
Johnson City, TN
07.2016 - 03.2018
- Managed multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled patient appointments, optimizing calendar for maximum operational efficiency.
- Maintained organized patient records using electronic health record software.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Cashier
Walmart
Kingsport, TN
06.2014 - 07.2016
- Provided accurate cash handling and transaction processing to ensure customer satisfaction.
- Assisted customers in locating products and resolving inquiries to enhance shopping experience.
- Maintained a clean and organized checkout area to promote safety and efficiency.
- Trained new cashiers on register operations and customer service best practices.
- Implemented efficient checkout procedures, reducing wait times during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Ingles
Kingsport, TN
04.2010 - 08.2012
- Resolved customer complaints promptly, fostering positive relationships with shoppers.
- Collaborated with team members to achieve sales targets and improve store performance.
- Monitored inventory levels at registers, ensuring availability of essential items for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Daniel Boone High School
Gray, TN05.2012
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Patient scheduling
- HIPAA compliance
- Medical terminology knowledge
- Reliable team player
- Compassionate
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Front Desk Receptionist
Moss Family Dentistry
08.2025 - Current
Treatment Coordinator
Powell Valley Dental
04.2024 - 08.2025
Treatment Coordinator
Associated Oral and Implant Surgeons
01.2023 - 05.2023
Hygiene Coordinator
Bateman Dentistry
10.2021 - 01.2023
Receptionist
Sophisticated Smiles
07.2016 - 03.2018
Cashier
Walmart
06.2014 - 07.2016
Cashier
Ingles
04.2010 - 08.2012
High School Diploma -
Daniel Boone High School