Sierra Walker
Winchester
Summary
Prior management experience with 4 years of experience leading teams and enhancing operational efficiency. Skilled in material handling, visual merchandising, and customer service, consistently driving revenue growth and improving customer satisfaction. Recently completed my certification as a Medical Assistant, demonstrating a commitment to continuous learning and professional development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Leesburg Sterling Family Practice
12.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Manager
Old Navy
03.2023 - 07.2024
- Lead team of 20+ employees in daily operations, enhancing team efficiency and productivity
- Implement innovative sales strategies, achieving measurable increases in revenue
- Resolve customer complaints promptly, improving customer satisfaction and retention
- Train new hires, ensuring seamless integration and skill development
- Oversee daily operations, maintaining high standards of service and performance
Manager
Bed Bath and Beyond
12.2020 - 03.2023
- Managed daily operations, achieving measurable results in efficiency and productivity
- Implemented strategies, driving significant sales growth and enhancing revenue streams
- Collaborated with team, ensuring high levels of customer satisfaction and repeat business
- Analyzed market trends, influencing strategic business decisions and competitive positioning
Education
MEDICAL ASSISTANT CERTIFICATION -
Laurel Ridge Community College
Middletown, VA12.2024
HIGH SCHOOL DIPLOMA -
Sherando High School
Stephens City, VA06.2022
Skills
- Workplace Safety
- Material Handling
- Physical Inventory
- Safety Standards
- Inventory Management
- Service Quality
- Stocking Merchandise
- Sales Management
- Inventory Control
- Retail Management
- Marketing
- Cash Handling
- Visual Merchandising
- Product Knowledge
- Teamwork and Collaboration
- Leadership
- Time Management
- Critical Thinking
- Organization
- Problem Solving
- Knowledge in phlebotomy
- Health care standards
- Knowledge in injections
- Compassionate
- CCMA knowledge
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
Accomplishments
- Mastered Starbucks' beverage protocols, enhancing service speed and quality.
- Delivered exceptional customer service, promptly resolving complaints.
- Collaborated with team, boosting store's customer satisfaction rate.
- Trained new hires, improving team efficiency and beverage crafting skills.
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Certified Medical Assistant
Leesburg Sterling Family Practice
12.2024 - Current
Manager
Old Navy
03.2023 - 07.2024
Manager
Bed Bath and Beyond
12.2020 - 03.2023
MEDICAL ASSISTANT CERTIFICATION -
Laurel Ridge Community College
HIGH SCHOOL DIPLOMA -
Sherando High School
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