Sigourney Pratt
WilmerHale
Woodford
2
Languages
15
years of professional experience
Detail-oriented Receptionist experienced in legal environments, enhancing office efficiency and client relations. Effectively managed phone lines and appointment scheduling while ensuring smooth operations. Demonstrates adaptability and strong multitasking abilities, maintaining professionalism under pressure.
Work History
Law Receptionist
11 Months- Answered multi-line phone system and routed inquiries with accuracy
- Scheduled appointments and managed front-desk calendar for client flow
- Greeted clients and directed visitors to appropriate tax professionals
- Verified client documents and organized confidential tax records
- Processed intake paperwork and entered client information into office systems
- Maintained reception area organization and prepared supplies for daily operations
- Resolved routine client questions and coordinated follow-up with staff
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Receptionist
6 Years 3 Months- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
- Managed high volume of incoming calls daily, effectively resolving customer issues and scheduling appointments.
- Restocked supplies and ordered necessary items to ensure readiness and efficiency in reception operations.
Law Office Receptionist
1 Month- Expedited client intake process by conducting preliminary interviews with potential clients to gather relevant information for attorney review.
- Coordinated with colleagues on special projects or events, enhancing team collaboration and ensuring smooth operations.
- Maintained a clean and welcoming reception area, providing a positive first impression for clients visiting the office.
- Assisted with various administrative tasks including data entry, document scanning, and photocopying.
- Improved document organization with efficient filing system maintenance, ensuring easy access to legal records and correspondence.
- Ensured effective communication between clients and legal professionals through accurate message taking and timely information relay.
- Contributed to team success by assisting with various administrative tasks such as data entry, document scanning, or photocopying as needed.
- Collaborated with colleagues on special projects or events requiring additional coordination efforts and assistance beyond daily tasks.
Financial Coordinator
2 Years 5 Months- Executed journal entries, reconciliations, and account analysis to prepare accurate quarterly financial documents and enhance overall account management.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Increased departmental efficiency, implementing standardized procedures for all financial coordinator tasks.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Explained insurance benefits, fees and procedures to patients.
- Streamlined departmental operations by implementing standardized procedures for financial coordinator tasks, improving efficiency.
Customer Service Representative
4 Months- Managed high-stress situations, resolved disputes while maintaining professionalism under pressure.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls, achieved satisfactory resolutions for customers and the company.
- Responded to customer requests for products and services, ensuring accurate information delivery.
- Responded to customer requests for products, services, and company information.
Customer Service Manager
7 Months- Resolved customer complaints, enhancing customer satisfaction and loyalty.
- Took ownership of customer issues, ensuring timely resolution and improved customer experience.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and mentored associates on performance-oriented strategies and customer service techniques, fostering skill development and service excellence.
Customer Service Representative
1 Year 6 Months- Enhanced customer satisfaction by implementing proactive strategies to address needs and resolve concerns.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Engaged customers positively during peak periods to foster a welcoming environment.
- Created wide a variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Sanitized counters and equipment daily to maintain cleanliness standards.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Strengthened customer loyalty through effective communication and timely resolution of issues.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Customer Service Representative
7 Months- Enhanced customer satisfaction through proactive strategies addressing needs and resolving concerns.
- Responded to customer calls promptly, minimizing on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided tailored advice and assistance to customers, considering special needs or preferences.
- Provided information regarding charge accounts and loyalty programs.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
File Maintenance Manager
3 Years 1 Month- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Prepared digital files, physical documents, and work requests to ensure compliance with company guidelines.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Managed file archival and information retrievals.
- Reviewed document management protocols and user activities to align with internal records policies and standards.
- Archived files systematically to ensure easy retrieval. and information retrievals.
- Worked with internal team members to remedy issues with preemptive solutions.
- Utilized Software to scan and clean up project documents.
- Established and improved document management systems to meet current and anticipated requirements.
Bakery Clerk
11 Months- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Packaged customer purchases with care to ensure easy carrying and prevent product shifting.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Trained new bakery staff on company policies and POS system use to enhance team effectiveness and service quality.
- Wrapped and boxed bakery products for customer purchases.
- Delivered exceptional service to create pleasant shopping experiences for retail customers.
Florist/Cashier
4 Years 3 Months- Worked with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
- Prepared flower and greenery shipments for arrangement by stripping leaves below waterline, cutting stems, mixing flower food solutions, and filling containers to ensure optimal freshness.
- Generated and processed customer orders to meet specific requirements for various occasions, enhancing customer satisfaction.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Operated cash register for cash, check, and credit card transactions, maintaining high accuracy and efficiency.
- Adapted work schedule to accommodate business needs and peak hours. and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma
Skills
Appointment scheduling
Document preparation
Tax compliance
Financial recordkeeping
Client information verification
Office administration
Organizational skills
Organizational skills
Time management
Critical thinking
Telephone etiquette
Revenue recognition
Additional Information
ROTC Cadet For 3 Years
Community Service (130 Hours) For District Of Columbia Government
Languages
English
Full Professional
Spanish
Limited Working
Timeline
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WilmerHale
12.2025 - CurrentRead More
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Customer Service Manager
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Financial Coordinator
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09.2022 - 02.2025Read More
Customer Service Representative
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12.2020 - 06.2022Read More
Customer Service Representative
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10.2020 - 05.2021Read More
Receptionist
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01.2019 - 04.2025Read More
Bakery Clerk
Giant Food Inc
09.2015 - 08.2016Read More
File Maintenance Manager
Giant Food Inc
07.2015 - 08.2018Read More
Florist/Cashier
Giant Food Inc
06.2011 - 09.2015Read More
Ashworth College
High School Diploma
Read More