Summary
Overview
Work History
Education
Skills
Timeline
Generic

Siham Eltayib

Fairfax

Summary

Dynamic Barista Manager at TeaDM and McDonald's, experienced in boosting customer satisfaction and increasing sales through efficient conflict management and staff training. Proficient in cash handling and inventory oversight, I cultivate high-achieving teams and uphold outstanding cleanliness standards, creating a safe and inviting atmosphere for every guest. A collaborative leader worksalongside colleagues to foster an engaging and empowering work environment. Demonstrated abilitiesin establishing and nurturing connections with a wide array of stakeholders in dynamic, fast-movingenvironments

Overview

5
5
years of professional experience

Work History

Barista Manager

TeaDM
04.2023 - 03.2024

Assisted customers promptly and effectively while developing strategies to avoid delays.

Addressed and resolved customer concerns and complaints with professionalism and care to enhancecustomer satisfaction and encourage repeat business.

Offered continuous coaching and assistance to team members, enabling them to achieve their full potential while promoting a culture of ongoing learning and development.

Replenished and sanitized stations and facilities to uphold cleanliness and functional standards.

Welcomed customers as they entered the store and quickly addressed their needs.

Greeted clients and assisted in identifying their requirements.

Adapted to a flexible schedule and took on additional shifts to fulfill business requirements.

Handled cash register for cash, check, and credit card transactions with high accuracy rates.

Established connections with clients to foster ongoing patronage.

Managed a balanced cash register, guaranteeing precise records at the conclusion of every shift.

Responded to customer requirements and suggested products to boost sales.

Helped the store thrive by upholding elevated cleanliness standards across the establishment

Manager

McDonald's
06.2019 - 05.2023
  • increased client satisfaction by timely conflict resolution, open communication, and guaranteeing the provision of high-quality services.
    * resolved disputes between employees by paying attention to their worries and identifying a suitable compromise.
    * enhanced safety protocols to give employees a safe workplace.
    * facilitated successful hiring, onboarding, and people development programs to create high-performing teams.
  • developed and implemented strategic strategies and performance measures to accomplish departmental goals.
    *kept the workplace orderly, professional, and secure for both staff and customers.
    *completed several things within the allotted time.
    *oversaw and inspired workers to be engaged and productive.

Education

High School Diploma -

George Mason University
Fairfax, VA

Skills

  • Customer service
  • Employee training
  • Cash handling
  • Sales techniques
  • Inventory management
  • Conflict resolution
  • Team leadership
  • Sales strategies
  • Workplace safety
  • Food safety
  • Decision-making
  • Staff training and development
  • Staff management
  • Sales transactions
  • Cash register operation

Timeline

Barista Manager

TeaDM
04.2023 - 03.2024

Manager

McDonald's
06.2019 - 05.2023

High School Diploma -

George Mason University
Siham Eltayib