Silvia Barrios - Account Manager - Sadek Omary Agency-Aĺlstate

Summary

Bilingual (English/Spanish) insurance professional with 10+ years of experience in account management, policy servicing, and agency operations. Experienced in supporting underwriting processes by working closely with underwriters on policy review, documentation, and risk evaluation. Strong analytical, organizational, and client management skills.

Overview

15

years of professional experience

2013

years of post-secondary education

1

Certification

Work History

Account Manager

Sadek Omary Agency-Aĺlstate

Alexandria

05.2011 - Current

Provided front-line support to clients, collecting information for personal and small business policies and assisting with basic policy transactions such as address, telephone, and bank account updates.
Assisted sales representatives by gathering client information and preparing it for licensed agents, ensuring accurate submission.
Collected client information, submitted applications to underwriters, and coordinated follow-ups with clients or carriers to provide additional documentation or answer questions, supporting smooth policy processing for personal and small business lines.
Managed a diverse portfolio of personal and/or commercial lines accounts, ensuring consistent policy servicing and client satisfaction.
Supported clients during Workers’ Compensation audits by providing guidance and documentation for accurate reporting.
Reviewed policies, applications, and endorsements for accuracy, completeness, and potential coverage gaps.
Collaborated closely with underwriters to support policy approvals, documentation, and risk clarification.
Processed endorsements, cancellations, reinstatements, and renewals according to carrier guidelines.
Administered daily agency operations, maintaining organized workflows and client records.
Assisted with new business applications, ensuring all underwriting information was complete and accurate.
Communicated effectively with carriers and clients to resolve policy, coverage, and billing issues.
Provided bilingual (English/Spanish) support to enhance client communication and service.

Education

Associate of Science -

Northern Virginia Community College

Annandale, VA

06.2009 - 03.2013

Toefl - English-as-a-Second-Language Education

Inlingua Washington

02.2009 - 02.2010

La Salle

Skills

Insurance & Underwriting: Account Management, Client Servicing, Policy Review, Coverage Analysis, Underwriting Support, Risk Documentation, Personal & Commercial Lines Insurance, Policy Issuance,Endorsements,Renewals, new Business Applications, Compliance, Documentation Accuracy Experienced working with multiple insurance platforms and tools to manage client policies efficiently
Operations & Administration: Agency Operations, Office Administration, Workflow Coordination, Process Management, Record Keeping, Billing, Claims Coordination Experienced with insurance company platforms such as Allstate, Northeast agency systems, and the Virginia Property & Casualty Association platform, National General as well as productivity tools including Microsoft Word, Outlook, Edge, and Google Workspace Quick learner, able to adapt to new systems and technologies to support small business and individual clients

Professional & Communication: Client Relationship Management, Attention to Detail, Collaboration, Problem-Solving, Bilingual (English & Spanish)Began career in customer service, developing strong communication and interpersonal skills while building trusted relationships with clients Experienced in effectively interacting with underwriters, insurance representatives, and small business clients across multiple platforms, ensuring clear communication and smooth operations

Languages

Spanish

Native/ Bilingual