Simone Greenhill
Richmond
Summary
Focused client support specialist promoting several years' expertise working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work History
Client Support Specialist
CoStar
Richmond
06.2025 - Current
- Assisted in maintaining accurate records of transactions and customer information.
- Responded to client inquiries via phone and email promptly.
- Assisted clients with product navigation and feature utilization.
- Performed data entry tasks for client records management.
- Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
Customer Service Representative
T-Mobile
Richmond
09.2023 - 02.2025
- Assisted customers with product inquiries and service-related issues.
- Resolved customer complaints efficiently and professionally.
- Maintained up-to-date knowledge of products and promotions offered.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Support Specialist
CarMax
Richmond
01.2022 - 01.2023
- Assisted customers with inquiries regarding vehicle pricing and availability.
- Managed customer interactions through phone and email support channels.
- Resolved customer complaints by providing effective solutions and guidance.
- Utilized CRM software to track customer interactions and follow-ups efficiently.
Education
Bachelor of Science - Computer And Information Systems
Virginia Union University
Richmond, VA 06.2019 - 12.2024
Skills
- Product navigation
- Strong work ethic
- Data entry
- Client rapport building
Affiliations
I am a proud member Delta Sigma Theta Sorority,Incorporated.
Timeline
Client Support Specialist
CoStar
06.2025 - Current
Customer Service Representative
T-Mobile
09.2023 - 02.2025
Customer Support Specialist
CarMax
01.2022 - 01.2023
Bachelor of Science - Computer And Information Systems
Virginia Union University
06.2019 - 12.2024