Simone Sharpe
Richmond
Summary
Proactive Service Assistant with extensive experience in customer service, front desk operations, and volunteer coordination. Skilled in resolving client inquiries, managing multiple priorities, and enhancing customer satisfaction. Brings a strong attention to detail, effective problem-solving abilities, and a commitment to creating a professional atmosphere.
Overview
3
3
years of professional experience
Work History
Sales Associate
Office Depot Inc
Chesapeake, VA
02.2025 - 06.2025
- Assisted customers in selecting products and provided exceptional service to enhance shopping experience.
- Implemented visual merchandising standards to improve product visibility and drive sales.
- Managed inventory levels, ensuring timely restocking of merchandise on sales floor.
- Trained new associates on store policies, customer engagement techniques, and product knowledge.
- Managed freight work and assisted in store deliveries both to and from the store.
- Cashier
Service Assistant
Longhorn Steakhouse
02.2024 - 11.2024
- Enhanced customer satisfaction through timely and efficient service assistance.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Maintained clean and organized work area, fostering efficient and professional atmosphere within department.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Drove repeat business by consistently delivering exceptional service.
Teen Volunteer
City of Chesapeake
07.2022 - 03.2024
- Organized and participated in local events to deepen community engagement and foster connections among residents.
- Increased cultural awareness through participation in multicultural events and activities within the community.
- Strengthened interpersonal abilities through active listening, empathy, and understanding when working closely with others in need of assistance or guidance during difficult situations.
- Showcased professionalism, reliability, and dedication, enhancing organizational reputation during volunteer tenure.
- Promoted environmental awareness by participating in clean-up initiatives and recycling programs.
- Utilized problem-solving skills to address challenges that arose during volunteer assignments effectively.
- Led specific projects and tasks, demonstrating leadership and initiative in volunteer efforts.
Front Desk Assistant
Elements of Health
03.2023 - 01.2024
- Greeted visitors and customers upon arrival, provided assistance and answered questions, fostering positive relationships and enhancing customer retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Streamlined check-in and check-out processes, enhancing customer experience and reducing wait times.
- Answered customer telephone calls promptly and appropriately handled needs.
- Processed payments and bills, ensuring accurate transactions and efficient service for guests.
- Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
Education
High School Diploma -
Western Branch High School
Chesapeake, VA06-2025
No Degree - Psychology
Virginia Commonwealth University
Richmond, VA06-2029
Skills
- Customer service
- Attention to Detail
- Time Management
- Appointment scheduling
- Clear Communication
- Guest relations
- Team collaboration
- Flexibility
- Microsoft Office
- POS System Management
- Customer Engagement
Timeline
Sales Associate
Office Depot Inc
02.2025 - 06.2025
Service Assistant
Longhorn Steakhouse
02.2024 - 11.2024
Front Desk Assistant
Elements of Health
03.2023 - 01.2024
Teen Volunteer
City of Chesapeake
07.2022 - 03.2024
High School Diploma -
Western Branch High School
No Degree - Psychology
Virginia Commonwealth University