SINAI SERRANO-HERNANDEZ

Highly motivated and focused worker with over 2+ years experience in the food/drink service industry, specifically in coffee shop environments. Accustomed to adhering to company standards, and treating all customers with kindness and hospitality. Handles uneasy interactions between employees and customers, safely and efficiently. Handles leadership roles when needed and guided, ensuring work is being completed in an orderly manner.

Experienced with behavior analysis, focusing on individualized intervention plans to improve clients' social and communication skills. Utilizes positive reinforcement and behavior tracking to support goal achievement. Strong understanding of data collection and analysis to refine intervention strategies. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.