Skye Jordan
Richmond
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager/Training Manager
Tropical Smoothie Cafe
04.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
IHOP
10.2020 - 03.2023
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
General Manager/District Training Manager
Tropical Smoothie Cafe
03.2009 - 09.2020
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
District Manager
Dollar General
06.2017 - 10.2018
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
High School Diploma -
Cloverhill High School
Chesterfield, VA02-2010
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
Certification
ServSafe (current)
Timeline
General Manager/Training Manager
Tropical Smoothie Cafe
04.2023 - Current
General Manager
IHOP
10.2020 - 03.2023
District Manager
Dollar General
06.2017 - 10.2018
General Manager/District Training Manager
Tropical Smoothie Cafe
03.2009 - 09.2020
High School Diploma -
Cloverhill High School
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