SKYELER HUNTER
Gloucester
Summary
Proactive and goal-oriented Dispatcher with exceptional time management and problem-solving abilities, recognized for reliability and adaptability in high-pressure situations. Strong foundation built through experience at Mathews County Sheriff's Office as a Dispatcher and currently as a Shift Leader fosters a deep passion for the profession. Committed to training and supporting team members within the agency, driving collective success while minimizing errors in a fast-paced environment. Dedicated to leveraging skills to contribute to organizational growth and enhance overall team performance.
Overview
7
7
years of professional experience
5
5
Certification
Work History
Dispatch Shift Lead
Mathews County Sheriffs Office
06.2025 - Current
- Trained and mentored new employees to maximize team performance. While delegating daily tasks and responsibilities.
- Addressed employee complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Enforced company policies and regulations with employees.
- Created and founded the agency's training manual and training program.
- Kept good notes and documentation to go over with the Communications Manager to keep them up to date with all new and existing issues.
Dispatcher/Telecommunicator
Mathews County Sheriff's Office
01.2023 - Current
- Answer emergency and non-emergency calls that come into the center, helping citizens by answering questions or leading them into the right direction that they need to go
- Allocating resources that are needed on a call to call basis
- Entering paperwork and answering VCIN messages
Personal Shopper/ Digital Team Lead
Walmart
10.2020 - 05.2022
- Use technology to pick other people's groceries that were in the queue, Help costumes that were in the store if we could
- Lead the team in keeping goals that were set, helping cover on the floor where we were needed, responding to emails and calls of customers that were not happy with their experiences
Server
Red Lobster
03.2019 - 01.2020
- Greet guests, Take orders and disperse food from the kitchen to the dining room
- Handing money, and using the POS systems to enter and organize tickets
Education
Criminal Justice -
SNHU College
High School Diploma - undefined
Phoebus High School
VA06.2018
Criminal Justice ADJ -
Thomas Nelson Community College/ New Horizons Regional Education Center
VA06.2018
Skills
- Strong interpersonal communication
- Experienced in software tools
- Efficient typing speed
- Experience using Microsoft tools
- Reliable professional commitment
- Organized task scheduling
- Strategic decision-making
- Effective problem analysis
- Staff Supervision & Leadership
- Attentive listening
- Adaptable team player
- Employee onboarding and training
- Consistent observation analysis and reporting
- Skilled in prioritizing concurrent responsibilities
Certification
- Dispatch Academy 2023
- Emergency Medical Dispatch 2024
- Fire Dispatch Certification 2024
- Certified Training Officer 2025
- CPR/BLS 2024
Timeline
Dispatch Shift Lead
Mathews County Sheriffs Office
06.2025 - Current
Dispatcher/Telecommunicator
Mathews County Sheriff's Office
01.2023 - Current
Personal Shopper/ Digital Team Lead
Walmart
10.2020 - 05.2022
Server
Red Lobster
03.2019 - 01.2020
High School Diploma - undefined
Phoebus High School
Criminal Justice -
SNHU College
Criminal Justice ADJ -
Thomas Nelson Community College/ New Horizons Regional Education Center