Skylar Bowen
Danville
Summary
Dynamic and dedicated professional with extensive experience in customer service at Mayflower Seafood Restaurant. Proven ability in cash handling and conflict resolution, enhancing customer satisfaction. Recognized for training team members and streamlining operations, ensuring compliance with safety standards while maintaining a clean and organized environment. Committed to delivering exceptional service and fostering positive customer relations.
Overview
2
2
years of professional experience
Work History
Cashier/host
Mayflower Seafood Restaurant
08.2025 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Assisted in maintaining clean and organized service areas for optimal efficiency.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Enhanced customer experience by suggesting menu items based on preferences and dietary needs.
- Greeted customers entering store and responded promptly to customer needs.
Shift Lead
SUBWAY®Restaurants
02.2024 - 10.2024
- Supervised daily operations to ensure compliance with food safety and sanitation standards.
- Trained and mentored team members on sandwich preparation and customer service best practices.
- Managed inventory levels, reducing waste through efficient stock rotation and ordering processes.
- Streamlined workflow by implementing effective delegation among team members during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
- Assisted in maintaining cleanliness and organization of workstations, promoting a safe work environment.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
Bed Technician
Sun Tan City
04.2023 - 08.2023
- Assisted with customer setup and monitoring during tanning sessions
- Maintained cleanliness and organization of equipment and workspaces.
- Learned to manage pod system and sales
- Followed safety protocols to ensure customer comfort and care.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02.2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
- Payment processing
- Conflict resolution
Timeline
Cashier/host
Mayflower Seafood Restaurant
08.2025 - Current
Shift Lead
SUBWAY®Restaurants
02.2024 - 10.2024
Bed Technician
Sun Tan City
04.2023 - 08.2023
High School Diploma -
Penn Foster Career School