Skylar Bowen
Danville
Summary
Resourceful Service Ambassador adept at ensuring high productivity and efficient task completion. Specialize in customer relationship management, conflict resolution, and process improvement to enhance service delivery. Excel in communication, empathy, and adaptability, leveraging these soft skills to exceed customer expectations and foster positive experiences.
Overview
3
3
years of professional experience
Work History
Service Ambassador
Riverside Health & Rehabilitation Center
Danville
10.2025 - Current
- Assisted residents with daily living activities and personal care tasks.
- Provided information to families about resident care plans and facility services.
- Maintained a clean and safe environment for residents and staff members.
- Responded promptly to resident requests and concerns with empathy and professionalism.
- Collaborated with healthcare team members to coordinate care for residents.
- Performed cashier duties including counting money, processing credit cards.
- Answered questions from customers about product features and benefits.
- Managed office supplies inventory and ordered replacements as needed.
- Assisted in organizing files and maintaining document management systems.
- Processed invoices and maintained accurate billing records for services rendered.
- Performed data entry tasks such as updating customer information in the system.
- Accepted and processed payments from customers in person and over telephone.
- Maintained customer account records by updating information such as contact details, payment history and credit limits.
- Operated office equipment, such as copy machine, scanner and printer.
- Coordinated meetings between management team members and outside vendors.
Hostess/Server
Mayflower Seafood Restaurant
Danville
08.2025 - 10.2025
- Greeted and seated guests promptly at Mayflower Seafood Restaurant.
- Managed reservations and maintained waitlists efficiently.
- Provided menus and informed guests about daily specials.
- Coordinated with servers to ensure smooth dining room flow.
- Handled guest inquiries and resolved minor issues effectively.
- Maintained cleanliness and organization of the front entrance area.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Shift Leader
SUBWAY®Restaurants
Danville
02.2024 - 10.2024
- Supervised daily operations and ensured team adherence to food safety standards.
- Trained new employees on procedures and customer service best practices.
- Managed inventory levels and restocked supplies as needed throughout shifts.
- Provided exceptional customer service by taking orders and resolving issues promptly.
- Maintained cleanliness of dining area and food preparation stations consistently.
- Implemented company policies and procedures to enhance operational efficiency.
- Assisted in cash handling and balanced cash register at end of shifts.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Bed Technician
Sun Tan City
Danville
04.2023 - 07.2023
- Assisted in preparing beds and equipment for patient use.
- Maintained cleanliness and organization of the bed area.
- Supported healthcare staff with patient bed transfers.
- Followed guidelines for infection control and sanitation practices.
- Collaborated with team members to ensure efficient operations.
Education
Medical Professional Billing And Coding Diploma - Medical Billing And Coding
Penn Foster College
Scottsdale, AZ 06.2026 - 06.2026
Penn Foster High School
Scranton, PASkills
- Medical billing
- Attention to detail
- Customer service
- Data entry
- Conflict resolution
- Strong work ethic
- Upselling strategies
- Patience and composure
- Professional appearance
- Complaint resolution
- Computer skills
- Handling customer complaints
Timeline
Medical Professional Billing And Coding Diploma - Medical Billing And Coding
Penn Foster College
06.2026 - 06.2026
Service Ambassador
Riverside Health & Rehabilitation Center
10.2025 - Current
Hostess/Server
Mayflower Seafood Restaurant
08.2025 - 10.2025
Shift Leader
SUBWAY®Restaurants
02.2024 - 10.2024
Bed Technician
Sun Tan City
04.2023 - 07.2023
Penn Foster High School